Job Description

Front Office Manager - StellenboschJob SummaryThe Front Office Manager will ensure smooth and efficient operations in the department through prompt, effective, and proper reservation service to achieve maximum room revenue by meeting or exceeding the revenue target. Supervise and train the reservations team, switchboard, reception and night staff. Implement policies and procedures. Forecasting, budgeting and reporting responsibilities. Along with managing the Hotel, Homestead and Local Restaurant Reservations while providing exceptional service and communication to guests. Candidate Requirements:Matric / Grade 12Hospitality diploma or degreeMust have 2-3 years of experience in a similar positionMust be fully computer literate and have worked on booking systemsProven ability to build and maintain good relationshipsService focused personality is essentialPrevious leadership experience required and be able to lead and motivate a team, believe in a strong team culture and set the scene for high performanceMust have great communication and strong networking skillsMust be able to develop and implement operational goals, policies, and proceduresAble to do Forecasting and ReportingA professional well-groomed individualThe ability to stay organized and maintain composure under pressureMust be a self-disciplined, self-confident, and self-motivatedMust have strong organizing skills to effectively carry out requirements of scheduling, stock orders, and control and service standards. This a live out positionHave high standards of honesty, courtesy, consideration, punctuality and impartialityThis a live out positionApply Now

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