Front Office Manager

Western Cape, South Africa

Our client, a prestigious Wine Estate in Stellenbosch is looking for a Front Office Manager to join their team.Responsibilities:

Able to carry out and complete all duties
Responsible of a guest relations officer, night auditor and duty manager
Ensure that all guests needs and complaints are responded to quickly and efficiently
Brief all colleagues daily in relation to VIPs, sit inspections, specific functions and any other relevant important information for the day
Keep in constant communication with relevant departments
Co-ordinate and prepare staff rosters to ensure adequate coverage in guest relations
Maintain appropriate standards of conduct, uniform, language and grooming of all staff
Ability to handle all disciplinary actions
Ensure monthly meetings are held
Conduct regular petty cash checks/end of month reconciliations
Ensure that all current SOPs are being followed and amended if needed.

Requirements:Hospitality qualification (diploma/degree)Preferably 4 - 5 years management experiencePreferably worked in a 5* environment

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