Job Description

Our client in The Information Technology industry is currently looking for a Front Office Shift Leader, in Cape Town, Western Cape.Responsibilities:

• Supervise accurate and efficient Reception operations including check in/out procedures.
• Ensuring that Front Office policies and procedures regarding front desk procedures, handling incoming messages, mail, deliveries, packages etc. are strictly adhered to, and that the Front Office Staff is trained accordingly.
• Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotels credit policy.
• Dealing with all guest queries regarding bookings, in-house queries, payments and after departure services.
• Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties.
• Drive sales revenues and promote hotel services and facilities for up-selling opportunities.
• To make and manage reservations in the absence of the Reservations department and after hours.
• Brief your team on any events or VIP guests in the hotel that day.
• Carry out shift handovers and brief team members as required.
• Maintain close communication within the department and with other departments to ensure the smooth running of the operation on a day-to-day basis.
• Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments.
• Undertakes to drive the Front Office Upselling & Walk-in Conversion program.
• Participates in the Health & Safety Committee as well as the daily management of this in the Front office department.
• Assisting the Front Office Manager as required.
• Reporting to: Front Office Manager.

• As least 3 years experience in a 5 Star Hotel in a similar position.
• Computer literate.
• Excellent interpersonal skills/public relations skills required.
• Committed to delivering a high level of customer service.
• Well-presented and well spoken.
• Strong training, management and leadership skills.
• Able to work shifts
• Minimum Std. 10 (Grade 12)
• Hotel Management Diploma or equivalent qualifications advantageous .

• R12 000 - R15 000 per month.

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