Job Description

Does the hustle and bustle of life excite you? Are you able to create a loyal following, whilst handling the pace and keeping your team checked in? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!Our first class Front Office Team is the heart of the house where we exude patience, empathy and personality to host the show and where we strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.As Front Office Service Manager, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!Interested then why not say Yes I Can! as we are looking for passionate people just like you!Key Responsibilities of the Front Office Service Manager:
-Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
-Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
-Delivers on plans and objectives where front office initiatives & hotel targets are achieved
-Supervises the front office team fostering a culture of growth, development and performance within the department
-Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained
-Builds and maintains effective working relationships with all key stakeholders
-Takes ownership to deliver an effective planned guest engagement programme
-Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as requiredRequirements of the Front Office Service Manager:
-Experience in front office
-Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style
-Commitment to delivering exceptional guest service with a passion for the hospitality industry
-Ability to find creative solutions with proven problem-solving capabilities offering support where required
-Personal integrity, with the ability to work in an environment that demands excellence, time and energy
-Experience of working with IT systems on various platforms
-Strong communication skillsGuests can take in the beautiful waters of the Atlantic Ocean and the private marina at the Radisson Blu Hotel Waterfront in Cape Town. This seaside hotel is in the city center and is near all the big cultural offerings. Some the 177 ocean-inspired rooms and suites with a private balcony that overlooks the ocean for an unforgettable stay. Guests can sample a local or international favorite dish paired with South African wine at Tobagos Restaurant, which offers a striking sea view. Alternatively, they can relax by our heated rim-flow pool with a cocktail at Tobagos Bar & Terrace, also with views of the Atlantic Ocean.CAREERS
Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the worlds largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at careers.radissonhotels.com.About Company: Guests can take in the beautiful waters of the Atlantic Ocean and the private marina at the Radisson Blu Hotel Waterfront in Cape Town. This seaside hotel is in the city center and is near all the big cultural offerings. Some the 177 ocean-inspired rooms and suites with a private balcony that overlooks the ocean for an unforgettable stay. Guests can sample a local or international favorite dish paired with South African wine at Tobagos Restaurant, which offers a striking sea view. Alternatively, they can relax by our heated rim-flow pool with a cocktail at Tobagos Bar & Terrace, also with views of the Atlantic Ocean.

Radisson