Job Description

Role: Frontline Receptionist
Location: Hermanus, Overberg, Western Cape
Salary: TBCWhats in it for You?

• Meaningful Work: This isnt just any reception job. Every day, youll contribute to a cause that truly mattershelping animals in need and supporting clients.
• A Diverse Client Base: Youll interact with people from all walks of life. If youre empathetic and approachable, youll thrive here.
• Supportive Environment: Though the clinic can be a busy and sometimes noisy place, youll be surrounded by a team thats dedicated to animal care and ready to support you, especially when facing tough situations.

About You:

• People-Oriented: You enjoy working with people, showing empathy, and communicating clearlyespecially when talking about financial matters or account balances.
• Organised & Detail-Oriented: You have strong administrative skills and can efficiently manage appointments, handle account details, and stay on top of the clinics workflow.
• Compassionate: Working with animals means understanding that some cases are tough. Youll need to handle end-of-life situations with care and empathy, while also recognising the severity of injuries and illnesses.
• Resilient: This role can be emotionally challenging, but if youre calm under pressure and grounded in your passion for helping animals, youll find it fulfilling.
• Comfortable in a Fast-Paced Environment: The clinic is a lively, sometimes hectic place. You should be able to stay focused and calm amidst background noise and busy schedules.

Skills & Qualifications:

• Experience in administrative or reception roles, especially with debtors and account management.
• Ability to ask for payments tactfully and check balances before approving further treatment.
• Familiarity with Digitail or similar software (a bonus, but not essential).
• Confident with email and phone communication.

If youre ready to bring your skills and compassion to a role where youll truly make a difference, wed love to hear from you!

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