Job Description

Job Details
Closing Date 2024/03/17
Reference Number SHO240307-4
Job Title Frontshop Manager
Job Type Permanent
Location - Country South Africa
Location - Province KwaZulu-Natal
Location - Town or City Pietermaritzburg
Purpose of the Job

Medirite Plus Brookside is seeking a dynamic Frontshop Manager to join our dedicated team in delivering exceptional healthcare services and products.

Duties will include to maximize sustainable branch sales by:

• Managing, supporting, and monitoring the effective sales of all unscheduled product lines including specialized health and beauty ranges (Skincare, Cosmetics, Vitamins, Personal Care), and managing the stock room.
• Minimizing shrinkage and wastage.
• Maintain replenishment process throughout the day to ensure excellent on-shelf availability for customers.
• Maintain standards of shop floor presentation and on-shelf pricing.
• Executing all pricing and product promotions.
• Meeting and exceeding customer expectations.
• Meeting monthly targets (sales/profit).
• People Management.

Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

Job Advert Details
Job Category Retail
Job Objectives

1. Sales maximization

• Consistently maximize branch gross profit through effective management of key gross profit drivers.
• Maintain stock holding days and stock ordering within required parameters.
• Maintain 100% consistency and adherence to stock price changes.
• Take corrective action to address sub-standard sales staff performance.

2. Minimization of wastage and in-store markdown (accountable losses) and shrinkage (unaccountable losses)

• Identify all wastage as per the weekly wastage report and implement corrective steps to minimize wastage.
• Ensure appropriate measures are implemented to minimize shrinkage for all known high shrinkage items and other items identified as per stock take counting reports.

3. Branch sales reporting

• Provide timely and accurate reporting to the Regional Retail Manager.
• Identify improvement opportunities and possible challenges, making recommendations for corrective action to proactively address these.

4. Effective merchandising and stock availability assurance

• Ensure that the branch is merchandised according to company layouts and standards.
• Promotional displays are erected and placed as per buyers, suppliers and company requirements.
• In consultation with the Regional Manager, proactively plan, monitor, and maintain consistent stock range availability and movement according to demand and make alternative arrangements for stock shortages, e.g. inter-branch transfers (IBTs).

5. Meeting customer expectations

• Maximize customer loyalty by creating a consumer-friendly environment through effective people and process utilization.

6. People Management

• Lead, motivate, coach, and enable direct reports to meet profitability and customer service standards.
• Train and develop direct reports according to the core competencies of their roles and ensure coordination of training and the delivery thereof is done in a professional manner.
• Correctly manage and respond to all disciplinary issues and grievances, when required, in a timely manner.

7. Housekeeping, health and safety, and compliance assurance

• Comply with hygiene and housekeeping standards at all times.
• Consistently adhere to audit and required legislative standards and statutory requirements.

Qualifications

Essential

• Grade 12 qualification

Experience

Essential

• At least two (2) years of retail sales management or supervisory experience.

Knowledge and Skills

• Excellent communication and interpersonal skills.
• Sound numeracy and retail sales skills.
• Bilingual, preferably fluent in Afrikaans and English.
• Competent in supervising others and leading others, as well as in administrative tasks.
• Excellent customer service skills.
• Knowledgeable in payment procedures (e.g. cash, cheque, bank card, credit cards, coupons, vouchers).
• Knowledge of supply chain and merchandising standards and principles.
• Knowledgeable of regulatory requirements of various Money Market Transactions.
• Sound knowledge of safety regulations and hygiene standards.
• Branch-specific retail systems (e.g. ShopPos; OBS).
• Handling of payments (processes and procedures).

Shoprite Holdings