Job Description

Join Our Team as a Long-Term Funeral Customer Services Consultant!Are you a high-energy, motivated individual with a genuine passion for customer service? If so, we have an exciting opportunity for you!About Us:We are one of the largest financial services providers, and we are on the lookout for dedicated Long Term Funeral Customer Services Consultants to join our dynamic call center team.Minimum Requirements:Matric: High school diploma or equivalent.Clean ITC and Criminal Record: Ensure your financial and criminal records are clear.Customer Service Experience: Proven experience as a customer service consultant.Long Term Insurance Know-How: Minimum 2 years of experience in Long Term Insurance.Call Center Proficiency: A minimum of 2 years of call center experience.NQF Level 5 Wealth Management Certificate: Possess this qualification.DOFA Compliance: DOFA applies to registered candidates.Job Role:Positive Customer Interactions: Maintain a positive, empathetic, and professional attitude when interacting with customers.Prompt Response: Respond promptly to customer inquiries via various communication channels.Effective Complaint Resolution: Acknowledge and skillfully resolve customer complaints.Product Knowledge: Thoroughly understand our products to provide comprehensive answers to customer queries.Record Keeping: Keep detailed records of customer interactions, transactions, comments, and complaints.Process Improvement: Provide valuable feedback on the efficiency of the customer service process.Customer Satisfaction: Ensure customer satisfaction by delivering professional and top-notch customer support.If you're ready to embark on a fulfilling journey, armed with the right qualifications and a passion for delivering exceptional customer service, we encourage you to apply. Join us in providing outstanding support to our valued customers!Elevate Your Career in Customer Services - Apply Now!

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