Job Description

SUMMARY:
This position requires someone with strong leadership abilities, a hands-on approach, and a keen ability to manage various departments, including Reservations, Reception, Grounds, and Housekeeping.Key requirements for the role include:

• Excellent personality, especially in guest-facing roles, with a passion for hosting, organizing, and providing outstanding service
• Strong team leader with the ability to effectively manage staff
• Experience in high-end hotel management, preferably at a 5-star level
• Must be comfortable working independently and in a hands-on capacity

xc3xa2xc2x9c Event Planning & Execution:

• Oversee the end-to-end planning and execution of all hotel events.
• Coordinate with clients to understand their needs and deliver personalized experiences.
• Work with internal teams (banqueting, F&B, housekeeping, and concierge) to ensure flawless event execution.

xc3xa2xc2x9c Sales & Revenue Growth:

• Collaborate with the sales and marketing team to drive event bookings and maximize revenue.
• Develop pricing strategies, event packages, and promotional offers to attract high-end clientele.
• Monitor event-related financial performance, budgets, and cost controls.

xc3xa2xc2x9c Client Relationship Management:

• Act as the primary contact for VIP guests and high-profile clients.
• Maintain strong relationships with corporate clients, wedding planners, and event organizers.
• Handle any event-related complaints or last-minute requests with professionalism.

xc3xa2xc2x9c Staff Leadership & Training:

• Lead, train, and motivate the events and banqueting teams to maintain 5-star service standards.
• Schedule and allocate staff for events, ensuring efficiency and optimal guest service.
• Conduct performance reviews and implement continuous improvement strategies.

xc3xa2xc2x9c Quality & Standards Compliance:

• Ensure all events uphold the hotel's luxury service standards.
• Maintain compliance with health, safety, and legal regulations for large-scale gatherings.
• Oversee event setup, dxc3xa9cor, and AV requirements to match high-end expectations.

xc3xa2xc2x9c Vendor & Supplier Coordination:

• Manage relationships with external vendors, including florists, decorators, and AV technicians.
• Negotiate contracts and ensure all external services align with the hotel's brand standards.

xc3xa2xc2x9c Crisis & Risk Management:

• Handle unexpected challenges, such as weather disruptions, last-minute cancellations, or VIP requests.
• Ensure contingency plans are in place for emergency situations.

POSITION INFO:
Qualifications & Experience:
xc3xb0xc2x9fxc2x93xc2x8c Education:

• Degree or diploma in

Management, Event Management, or Business Administration. xc3xb0xc2x9fxc2x93xc2x8c Experience:

• 5+ years in a senior event management role within a 5-star hotel or luxury event venue.
• Proven track record of handling high-profile events, corporate functions, and VIP clients.

xc3xb0xc2x9fxc2x93xc2x8c Skills & Attributes:

• Exceptional leadership and organizational skills.
• Strong sales and negotiation abilities.
• Excellent communication and client relationship management.
• Financial acumen to manage event budgets and profitability.
• Knowledge of event trends, luxury hospitality standards, and high-end guest expectations.

xc3xb0xc2x9fxc2x93xc2x8c Technical Proficiency:

• Experience with hotel management and event booking software (e.g., Opera, Delphi, EventPro).
• Familiarity with AV equipment, dxc3xa9cor styling, and banqueting

. xc3xb0xc2x9fxc2x93xc2x8c Flexibility:

• Willingness to work long hours, weekends, and public holidays based on event schedules.

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