Job Description

We are seeking a dynamic and experienced General Manager to oversee our guest housing and maintenance operations. The successful candidate will be responsible for ensuring the highest standards of service and maintenance, managing a dedicated team, and driving the overall success and profitability of our properties.

Key Responsibilities:

Leadership & Management:

Lead, mentor, and develop a team of hospitality professionals, including front desk staff, housekeeping, and maintenance personnel.

Operational Excellence:

Ensure smooth day-to-day operations of all guest housing and maintenance services. Implement and maintain standard operating procedures to ensure consistency and quality.

Guest Experience:

Oversee all aspects of guest relations, ensuring that every guest receives outstanding service. Address and resolve guest complaints promptly and professionally.

Maintenance Oversight:

Ensure that all properties are well-maintained and meet safety and quality standards. Coordinate and supervise maintenance schedules and repairs.

Financial Management:

Develop and manage budgets, control costs, and optimize revenue. Monitor financial performance and implement strategies to achieve business goals.

Compliance & Safety:

Ensure all operations comply with local, state and regulations. Maintain a safe and secure environment for guests and staff.

Strategic Planning:

Identify opportunities for growth and improvement. Develop and implement strategic plans to enhance the guest experience and operational efficiency.

Qualifications:

Degree in hospitality management, Business Administration, or related field preferred. Minimum of 5 years of experience in a managerial role within the hospitality industry, with a focus on guest housing and maintenance. Proven track record of successful team leadership and operational management. Excellent communication, interpersonal, and problem-solving skills. Strong financial acumen with experience in budget management and financial reporting. Ability to work in a fast-paced environment and manage multiple priorities.
Job Type: Full-time

Pay: R25000,00 - R30000,00 per month

Education:

Diploma (Required)
Experience:

* Guest House Management: 5 years (Required)