Job Description

We are looking for a general manager to manage a 10-bedroom boutique hotel in the North Coast (Salt Rock). General - Located on the beach - Boutique 4 star hotel (10 rooms) - Provides accommodation, restaurant, bar, spa and functions Accommodation - 10 bedrooms Spa - 3 rooms ( 4 beds ) - Spa manager and 3 staff Restaurant and Bar - Head chef - Bar manager - Seats 60 people Functions - Function Manager - Wedding packages, special celebrations Conference room - 20-seater with projector, tv and stationery Employees - There are about 30 employees in total. - Each department has its own manager/supervisor. - General Manager to oversee the entire staff complement. General Manager Personally respond to and resolve guest complaints. Develop and manage the commercial and operational strategy for the hotel to drive optimal performance and achieve financial and other business targets Oversee and supervise all duties performed by all Front Office employees. Sets and maintain high level of guest service and responds to social media sites (via the marketing team) Providing support for the line staff Coaching, counselling, and disciplining all the shift employees along with the department head Approves assigned employee payroll documents and payables Directly supervises, and manages the business activity of the hotel Creates, monitors, and reviews a variety of business reports such as sales reports, inventory reports, budget reports Meet or exceed Gross Operating Profit (GOP) and flow through goals Develop and monitor the performance of financial and operational plans/budgets and sales and marketing plans for the hotel which support the overall objectives of the company Achieve and maintain Overall Satisfaction Score (OSS) goals Ensure that food and beverage profitability and revenue goals are met or exceeded by ensuring optimal use of banquet/outlet space and the cost-effective management of the hotel''s food and beverage outlets Ensure sufficient insurance cover in place and attend to insurance claims Stock management Other adhoc services as required Experience At least 3-5 years experience as General Manager in 4 star property Accounting finance experience working budgets and costings. A person with high levels of empathy, and the ability to create close relationships. A business manager with exceptional business acumen Minimum of three years of management and supervisory experience preferred. 1-2+ years experience working in a guest service-oriented Food & Beverage establishment Desired Skills: Food Safety Management General Management Hospitality Basic accounting experience Preferably an individual located on the North coast.

Salary: R20,000.00 - R28,000.00 per month Ability to commute/relocate: - Ballito, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required

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