Job Description

Role purposeTo develop, influence, implement, and manage the organizational-wide strategy for operations. This includes overseeing the research function, the development and delivery of the research agenda, sector skills plan, strategic plan, annual performance plan, and monitoring their implementation and performance evaluation. Additionally, the role oversees the overall departmental performance agreements, learning programs, quality assurance functions, strategic/special projects, and partnerships.Specific duties:Management and Leadership

• Provide strategic leadership and guidance to direct reports.
• Foster a culture of high performance and continuous improvement among team members.
• Implement effective mentoring and coaching programs for the development of team members.
• Lead by example in demonstrating commitment to the organization's vision and values.

Skills , Research, Monitoring and Reporting

• Oversee the research function to ensure the development and delivery of a robust research agenda and research reports.
• Manage the creation and update of the sector skills plan, strategic plan, and annual performance plan.
• Monitor and evaluate the implementation of these plans, ensuring alignment with organizational goals.
• Prepare comprehensive performance and evaluation reports for the CEO and Board

Learning Programs, Strategic/Special Projects, and Partnerships

• Guide and oversee the development, registration, and completion of learning programs.
• Ensure effective management of grants payment processes.
• Oversee strategic and special projects aimed at enhancing learning outcomes.
• Promote innovation in the development and delivery of learning programs.
• Form part of the awards committee for grant funding
• Oversee the development and implementation of departmental policies and procedures.
• Identify and manage strategic projects and partnerships that align with the organizations objectives.
• Foster relationships with key stakeholders to enhance project success and impact.
• Ensure that special, strategic projects and partnerships are completed on time, within scope, and budget.

Quality Assurance

• Oversee the development and implementation of quality assurance policies and procedures.
• Ensure the accreditation, certification, and approval of workplaces are conducted to the highest standards and in line with the Occupational Qualifications sub- Framework.
• Manage the development and assessment of qualifications in line with industry needs.

Corporate Governance

• Ensure compliance with corporate governance principles and regulations.
• Promote transparency, accountability, and ethical conduct within the operations.
• Maintain up-to-date knowledge of governance trends and best practices.

Stakeholder Management

• Develop and maintain effective relationships with internal and external stakeholders.
• Act as the primary point of contact for stakeholders regarding operational matters.
• Facilitate stakeholder engagement initiatives to support organizational objectives.

Risk Management

• Identify, assess, and mitigate risks related to operations.
• Develop and implement robust risk management strategies.
• Ensure continuous monitoring and reporting of risk status to the CEO and Board

Compliance

• Ensure all operations comply with relevant laws, regulations, and standards.
• Keep abreast of changes in regulatory requirements and update policies accordingly.
• Conduct regular audits and compliance checks.

Budgeting

• Oversee the development and management of the operations budget.
• Ensure efficient allocation of resources to meet operational goals.
• Monitor expenditure and implement cost-control measures.

People and Performance Management

• Develop and implement performance management systems for the operations team.
• Conduct regular performance reviews and provide feedback.
• Address performance issues promptly and effectively.
• Support professional development and training initiatives.

General

• Undertake any ad-hoc as required by CEO.
• Form part of the Bid Adjudication committee - supply chain management.
• Must be willing to travel locally and internationally as delegated by CEO, sometimes at short notice.
• Required to work extensive hours and strictly meet deadlines.
• The said responsibilities contained in this document are by no means all-inclusive and FBS is entitled to instruct the employee to execute additional duties which may still resort within the sphere of the position scope or related operational requirements.

Qualifying Criteria

• An Honours Degree in relevant business administration, operations management, or related field of study. A Masters degree is preferred
• A minimum of 7-10 years working experience of which 5 years must be gained in a senior management role, reporting to an Executive Manager or CEO
• Experience working in public sector will be an added advantage.
• Extensive experience in operating at Board level - desirable

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