Job Description

We are seeking a dynamic and experienced General Manager Operations to drive profitability through the effective execution of our company's strategy. The ideal candidate will play a key role in formulating and implementing strategic business plans and optimizing operational performance across all levels of the business.


The position is based in Cape Town and will report to the Chief Executive Operations.

The main responsibilities of this position include:

1. Strategy and SBU Business Plans

Formulation of Strategic Business Unit (SBU) plans to support overall operations and business strategy Cross functional collaboration to ensure achievement of Business unit goals

2. SBU KPI's

Optimising sales performance within the SBU for existing and new stores SBU Profit Optimization Optimisation of Financial Services Growth for Total Cellular, Card and Layby Managing SBU costs by ensuring all controllable expenses are in line with budget and by minimising shrinkage

3. Business Processes and Methodologies

Maintain and improve operations methodologies and practices Ensure Corporate Governance by improving internal audit compliance levels

4. Property

Manage all property interventions within the business unit including new store openings, electives and GM Capex spend

5. People

Manage the people plans within SBU to ensure: + Vacancy Rate in line with plans
+ Rolling Annual Turnover: <15% Voluntary
+ Diversity functional plans in line with benchmarks
Team development + Managing performance
+ Talent review & succession planning
+ Action plans for succession, high potential talent and retention risks are clear, realistic and appropriately managed
Climate and engagement + Turnover within direct team
+ Engagement Survey Index for direct team and follow up on action plans, where applicable

Applicants for the position will need to meet the following minimum requirements:

5 years or more Senior Management experience in the retail sector with a proven track record in retail operations, showing clear ability to set and deliver on business targets, timelines and strategic plans. Relevant tertiary qualification Proven leadership ability with strong self management skills Business and interpersonal proficiency Ability to communicate and motivate using strong written and verbal communication Ability to work in a fast-paced environment Advanced computer skills Advanced presentation skills

Knowledge of:

Operational store processes and methodologies Marketing and merchandise strategies and activities Relevant HR practices, procedures and application of legislation Location and property strategies Economic and customer profile of business Analyzing retail trends, challenges and identifying opportunities Good understanding of VAS market and opportunities * Risk management