Job Description

Our client creates professional presentations and graphics from any format even handwritten notes and scribbles in English, German and other languages. Consistent, high quality and virtually error-free, and always in accordance with the clients brand guidelines. Their professionals are committed to the highest levels of confidentiality, working in shifts, 24/7, to ensure delivery on time, every time. They handle peak demands, the entire production or anything in between, so their clients most valuable professionals can focus on what they do best.Main Goals & Objectives

• Provide client communication as well as communication to production team
• Confirm jobs as per defined by the companys process
• Adhering to all stipulated production and communications processes
• Complete administrative documents, supplementary to the jobs
• Ensure highest level of quality production output by adhering to client SLA requirements and own internal quality criteria as part of the production process and as part of the defined KPIs

• Microsoft Office Proficiency
• Proven experience in a customer service role
• Industry related knowledge, specifically analytical
• Graphical experience and knowledge advantageous
• Passed Matric | Grade 12 or equivalent
• Demonstrated ability to meet KPIs as per agreement with Line Managers
• Excellent communication skills
• Proficiency in use of company specific software

• Strong interpersonal | communication skills
• Proven negotiation skills
• Strong administrative skills
• Strong dedication, self-motivation, self-drive and self-discipline
• Results orientated, and deadline driven
• Excellent time management skills
• Attention to detail
• Analytical as well as graphical approach to document production
• Consistent high level of communication
• Ability to handover jobs without loss of information
• A proactive approach for continual personal development and improvement

ABC Worldwide