Job Description

Brief CSSR Job description

• Work for a prestigious airline brand on various work streams
• Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in German & English languages
• Work on airline reservations systems & handle voice calls in English & German - may include some written correspondence
• Fully paid product and systems training provided
• Daily interactions with international passengers with queries and compliments
• Required to meet specific key performance indicators and meet expected client service levels
• Demanding and time-sensitive call centre environment

Requirements

• Native level fluency in German language: Verbal & Written skills essential (Advanced level may be considered)
• Minimum education level equivalent to high school completion (Matric / NQF 4)
• Located in South Africa
• Permanent residence permit / South African ID holders only
• Excellent Computer literacy & technical skills
• No criminal record
• Flexibility to work shifts
• Previous customer service experience preferred

Employment terms and conditions

• Full-time, permanent contract: 40 hours per week at 8,5 hours shifts per day
• Operational hours for account: Monday to Sundays 08h00 - 21h00 (shifts will be adjusted in line with daylight saving). Employees will be rostered on rotational shifts to cover these operational hours. Note it includes weekend work.
• Training: 4 weeks (Fully Paid)
• Probation period: 4 months
• Benefits:

~ Employee assistance programme~ Health insurance benefit~ Membership to Provident Fund (forms part of CTC package)

• Work from home / Work from office
• Remote work may be considered - If work from home, employee must ensure:

~ Fibre internet connection or fixed stable ADSL line required at own cost. Must be a fixed line internet. No wireless connections accepted.~ UPS Solution required during load shedding (inverters available for purchase via client or own solution accepted).To apply, please provide the following:

• Updated CV
• Copy of ID/PR/VISA that permits you to work
• Language assessments will be carried out during screening by the recruiter
• Proof of internet (for work from home applicants)

ABC Worldwide