Job Description

Brief CSSR Job description

• Work for a prestigious airline brand on various work streams
• Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in German & English languages
• Work on airline reservations systems & handle voice calls in English & German xe2x80x93 may include some written correspondence
• Fully paid product and systems training provided
• Daily interactions with international passengers with queries and compliments
• Required to meet specific key performance indicators and meet expected client service levels
• Demanding and time-sensitive call centre environment

Requirements

• Native level fluency in German language: Verbal & Written skills essential (Advanced level may be considered)
• Minimum education level equivalent to high school completion (Matric / NQF 4)
• Located in South Africa
• Permanent residence permit / South African ID holders only
• Excellent Computer literacy & technical skills
• No criminal record
• Flexibility to work shifts
• Previous customer service experience preferred

Employment terms and conditions

• Full-time, permanent contract: 40 hours per week at 8,5 hours shifts per day
• Operational hours for account: Monday to Sundays 08h00 xe2x80x93 21h00 (shifts will be adjusted in line with daylight saving). Employees will be rostered on rotational shifts to cover these operational hours. Note it includes weekend work.
• Training: 4 weeks (Fully Paid)
• Probation period: 4 months
• Benefits:

~ Employee assistance programme~ Health insurance benefit~ Membership to Provident Fund (forms part of CTC package)

• Work from home / Work from office
• Remote work may be considered xe2x80x93 If work from home, employee must ensure:

~ Fibre internet connection or fixed stable ADSL line required at own cost. Must be a fixed line internet. No wireless connections accepted.~ UPS Solution required during load shedding (inverters available for purchase via client or own solution accepted).To apply, please provide the following:

• Updated CV
• Copy of ID/PR/VISA that permits you to work
• Language assessments will be carried out during screening by the recruiter
• Proof of internet (for work from home applicants)

ABC Worldwide