Job Description

Job SummaryLanguage: GermanCandidates spec: South African Citizens / Permanent Resident holders only. Applicant MUST have excellent German written skills.Contract Type: PermanentEffective Start Date: 01 December 2021Training Duration: 4 weeksTraining Type: Remotely / VirtuallyPosition Type: Home - basedAdditional Requirements: All Applicants are required to have a stable Internet Connection preferably Fibre Connections. Successful applicants are liable for the own internet cost.Shifts: Mondays - Sundays (06h00 - 22h00) with rotational weekend workYour Role as CSSR

• Work for a prestigious airline brand on various work streams
• Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in German & English languages
• Work on renowned airline reservations systems & handle outbound voice calls, written correspondence & other multimedia channels daily
• Fully paid product and systems training provided
• Daily interactions with international passengers with queries and compliments
• Required to meet specific key performance indicators and meet expected client service levels
• Demanding and time-sensitive call centre environment
• Experience our multi-cultural work environment with colleagues from all over the world

Requirements: * Native level fluency in German language: Verbal & Written skills essential (Advanced/Fluency level)

• Permanent residence permit or South African ID holders only
• Flexibility to work shifts. Weekends may apply.
• Excellent customer service skills essential. Experience in call centre or travel & tourism industry preferred.
• Excellent Computer literacy & technical skills
• Knowledge & experience on MS Office products & able to work on Windows-based operating systems. Previous experience on travel reservations systems is beneficial.
• Own transport
• No criminal record. Will be required to complete biometrics at Mindpearl offices

ABC WorldwideRecruiter

Job Mail