Job Description

Job SummaryFULLY REMOTE WORK FROM HOME!START DATE 3 MARCH 2025

• Join a reputable airline brand across different work areas

• Assist passengers with pre- and post-flight travel inquiries in the customer relations department in German and English

• Utilize airline reservation systems, handle voice calls in English and German, and potentially engage in written correspondence

• Comprehensive paid training on products and systems provided

• Daily interaction with international passengers for inquiries and feedback

• Expected to achieve specific key performance indicators and maintain high client service standards

• Work in a fast-paced and time-critical call center environment

Requirements

• Must have native-level fluency in German (both verbal and written skills required)

• Only permanent residents or South African ID holders eligible

• Strong computer literacy and technical skills

• Clean criminal record

• Flexible to work in shifts

• Previous customer service experience is advantageous

Employment Terms:

• Annual Compensation: R200,000 CTC (R16 600 per month)

• Full-time, Permanent contract: 40 hours per week with 8-9 hour shifts per day

• Operational Hours: 24/7, 365 days a year

• Rotating shifts including weekends and public holidays as needed

• Specific operating hours based on assigned account, to be discussed during interviews

• Training: 4 weeks (Fully Paid)

• Probation Period: 4 months

• Health Insurance Coverage provided by the Company

• Fully remote work from home

• Equipment requirements:

• Reliable Fibre or ADSL internet connection required at own expense

• UPS solution necessary during power outages (Inverters available for purchase through our clients Cape Town branch or personal solutions accepted)

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