Job Description

Client Relationship Management and Retentionxc2xb7 Maintaining constructive contractor company relationships with a focus on client retention and solution utilizationxc2xb7 Report on subscriber engagement, risks and healthPortfolio Growthxc2xb7 User needs identificationxc2xb7 Product and solution functionality specification identificationxc2xb7 Product and solution demonstrations and upselling e.g. Elevating contractor subscriptions, converting subscriptions to basic employer license, conducting functionalitydemonstrations.Contractor Portfolio Managementxc2xb7 Conducting contractor on-boarding and subscriptionsxc2xb7 Provide user support on assigned contractorsxc2xb7 Conduct subscription renewal liaisonxc2xb7 Manage contractor statusProvide user support (In-bound)xc2xb7 Provide user support for in-bound queries and questions on the Company systemxc2xb7 Provide basic administrative guidance and or referral to safety file administration partnersTelesales (Out-bound)xc2xb7 Conduct and or participate in telephonic canvassing on generic or new products and features to existing clients and new prospectsCompliance verificationxc2xb7 Conduct document verifications (as and when required)System administrationxc2xb7 Complete all administrative data capturing on a daily basis (as required)xc2xb7 Maintain accurate client engagement records on in-bound and out-bound activitiesxc2xb7 Assist with invoice reconciliation on the billing system as requiredManagerial Supportxc2xb7 Management reporting on productivityxc2xb7 Assist with any additional reporting, report input or report generation (as required)xc2xb7 Attend and prepare for all individual and team engagements as scheduled by the managerxc2xb7 Assist with new team member orientation and training (as required)RequirementsQualificationxc2xb7 Grade 12 (South Africa) or any similar qualificationxc2xb7 End-user application certificationxc2xb7 Relevant first degree or diploma in any of the following fields HSE, Logistics,Experiencexc2xb7 Previous support center experiencexc2xb7 Performance reportingxc2xb7 Salesforce or another CRM toolTechnical Skillsxc2xb7 Excellent relevant international language proficiencyxc2xb7 Customer Relationship Managementxc2xb7 CW system user skillsxc2xb7 End-user applicationsxc2xb7 Report writing skillsxc2xb7 Sales skillsxc2xb7 Call center skills (telephonic and chat)xc2xb7 Contractor managementxc2xb7 Presentation skillsxc2xb7 Document verification skillsxc2xb7 Accreditation skillsxc2xb7 Contractor or client on- boarding skillsKnowledgexc2xb7 Health and Safety (basic understanding)xc2xb7 Contractor management (basic understanding)xc2xb7 Company platform, products and services knowledgexc2xb7 Operational compliance standards e.g. ISO 9001, ISO 27001, ISO 45001xc2xb7 Customer jurisdiction compliance requirementsxc2xb7 Target industry knowledgeCompetenciesxc2xb7 Analytical skillsxc2xb7 Communication skillsxc2xb7 Influencing skillsxc2xb7 Business Acumenxc2xb7 Sales skillsxc2xb7 Conflict managementAttributesxc2xb7 Approachablexc2xb7 Responsivexc2xb7 Diligentxc2xb7 Detail orientedxc2xb7

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