Job Description

The successful candidate must be passionate about Africa, able to work under pressure, have attention to detail, customer focused, be an excellent team player, committed, hardworking and eager to continuously learn.Duties include:
- Directly liaising with international clients & agents via various communications channels such as email,telephone, social media etc., for various inbound enquiries- Planning and designing itineraries, combining appropriate accommodations and destinations
- Managing the reservation process for bookings up until completion of travel
- Fast turnaround time on all enquiries
- Occasional Saturday duty (on a rotational basis- ca every 6-8 weeks)
- Travelling will be required for educational trips (We only sell what we have personally experienced!)The ideal candidate would fulfill the following requirements:Knowledge required:
- Good destination knowledge for Tanzania, Kenya, Botswana, Namibia and/ or South Africa- Knowledge and understanding of tour operating and reservations processes based on study and/orwork experience
Skills:
- Languages: Fluent in written and spoken German and English- Have a good telephone manner and excellent communication skills
- Possess excellent organizational skills and be able to multi- task
System skills:
- Computer literate with MS-Office, especially Word, Excel, as well as E- Mail applications-/client such asOutlook or Thunderbird- Working experience in electronic reservation systemsWork experience:
- Minimum of three years travel and/or tour consulting experienceTertiary Education:Travel and Tourism (or related) preferred but not essential.Abilities:Accurate and having attention to detail whilst working under pressureExcellent communicationcustomer focusedcommitted and hardworkingeager to learnexcellent team playerability to sell.If you are passionate about Africa and seeking a position with an international travel company, then please send us your CV, a motivational letter and salary expectations.Salary: negotiable, market related. R 25.000 - R 35.000Commencement date: by mutual agreementFringe Benefits:Medical Aid contribution25 days annual leaveEducational trips

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