Job Description

Overview:WELCOME TO SITAWe're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication breakthroughs are the foundation of the global air travel industry.You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?Are you ready to love your job? The adventure begins right here, with you, at SITAABOUT THE TEAM & ROLESITA Cape Town International Airport is on the lookout for recent graduates to join our Skystar Program within the SITA Global Services function, initially for an 11 month period, with the potential for a permanent role.Your main tasks will involve supporting technical service initiatives, providing assistance under supervision of the Customer Success Manager, and ensuring smooth technical service support to SITA airline customers. This entry-level opportunity offers a chance to dive into various activities within our fast-paced global community:

• Connecting with Diverse Individuals: Collaborate locally and globally.
• Building Skills for Your Career: Develop essential skills tailored to your job stream.
• Joining in Corporate Projects: Contribute to projects shaping the future of our industry.

Early career talent is our future, and we're thrilled to have you join impactful missions alongside our experts, gaining valuable experiences. We can't wait to witness the incredible things you'll accomplish with us!WHAT YOU WILL DO

• Ensure SLA with the shortest restoral times possible when supporting clients.
• Carry out incident management to internal or external customers in ensuring timely replenishment.
• Adhere to installation guidelines and industry best practices to deliver quality service and infrastructure operations.
• To provide the highest level of Service Operation availability ensuring Systems and Products are properly configured and maintained.
• Use the appropriate tools and equipment to perform the installation, intervention, and repairs.
• Report and escalate to the next level those problems which cannot be resolved.
• Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations.
• To provide onsite support to Users during the cutover of the services.

Qualifications:WHAT YOU ARE

• 6 months-2 years of experience in IT support (Desktop, PCs, Printers and Network Devices).
• Should have a working knowledge of Windows10.
• Basic knowledge in networking.
• Customer Service, pro-activeness and ownership attitude, and sense of service to support customers and own their issues until resolution to their satisfaction.
• Ability and motivation to work in a team.
• Installation and configuration of end-user applications and software.
• Ability to build relationships with peers and management levels both with clients and the company management.

NICE TO HAVE

• CompTIA A+ knowledge

CORE COMPETENCIES

• Adhering to Principles & Values
• Communication
• Creating & Innovating
• Customer Focus
• Impact & Influence
• Leading Execution
• Results Orientation
• Teamwork

EDUCATION & QUALIFICATIONSBachelor's DegreeWHAT WE OFFERWe're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.xf0x9fx8fxa1 Flex Week: Work from home up to 2 days/week (depending on your team's needs)xe2x8fxb0 Flex Day: Make your workday suit your life and plans.xf0x9fx8cx8e Flex-Location: Take up to 30 days a year to work from any location in the world.xf0x9fx8cxbf Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.xf0x9fx9ax80 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!xf0x9fx99x8c Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

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