Job Description

REQUIREMENTS:

Two/ Three years' experience in a similar position.

Organized, able to prioritize, work to demand and under pressure

Knowledge of Front Office systems

Computer literacy a must, in Microsoft Office Sound administration skills Knowledge of all supporting conference equipment Fluent in English - verbal and written Display a high level of awareness, an exceptional eye for detail, must be a hand's on operator Ability to stay focused and deliver under pressure Excellent appearance, mannerism and well groomed Customer orientation and professional charm and sophistication Excellent customer relations, assertive and conflict handling
Ability to work shifts and occasional overtime

QUALIFICATIONS:

Minimum Grade 12/ NQF Level 2 Food & Drink Service / Hotel School Diploma

KEY RESPONSIBILITIES:

To be fully knowledgeable on all aspects of banqueting service, set-ups and operations.

All venues are set up correctly according to the function sheets provided for the venue.

Conference venues are cleaned and prepped for the next seating.

Liaise with the various departments regarding details pertaining to guests receiving it.

All operating equipment is ordered, checked and tested prior to guest's arrival.

All details pertaining to the function is received well in advance to ensure a smooth operation.

Maintain and update client information on a regular basis ensuring clients are aware of our facilities

Pre-payments and contracts are received prior to any function taking place

Ensure that all departments are aware of up-coming functions and events

Monthly forecast and cancellations are processed and passed onto the relevant persons for follow-up

All guest folios are opened prior to the guest's arrival for billing purposes

Guest billing is done on a daily basis after the function is completed

All accounts are fully paid within 24 hours of guest's departure

All guest queries are handled in a prompt and professional manner and relayed to the correct people for follow-up action.

Details pertaining to breaks, pax, and menu alterations are done prior to the function starting.

All guests are met and introduced to the relevant floor operation staff.

Ensuring that all stations are manned at all times and a thorough and comprehensive handover is done with the next shift.

Conducting stock takes every month and ensuring necessary administration thereof is completed

APPLICATION:

Applications to be addressed to HR: nroberts@legacyhotels.co.za

Job Types: Full-time, Permanent

Pay: Up to R15000,00 per month

Experience:

Conferencing: 3 years (Required)
Work Location: In person