Groups And Incentives Operations Consultant

Sandton, Johannesburg, South Africa

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Candidate Requirements:

Must have an in-depth knowledge of the tourism industry, destination management, and customer expectations
Should have a strong understanding of terms, conditions, and markets where the company operates, along with excellent product knowledge
Must have the ability to create strategies, make commercial decisions, and conduct financial analysis and management
Should have excellent communication, organization, and time management skills, with adaptability in high-pressure situations
Should be proficient in relevant software (Tourplan, MS Office)
Must possess strong analytical and negotiation skills
Should be service-oriented, detail-oriented, proactive, and capable of crisis management, conflict resolution, and teamwork

Key Outputs:

Responsible for delivering and managing land tour programs and events across Southern and East Africa
Coordinate with Operations Manager to ensure profitability
Maintain accurate, up-to-date information on confirmed services and oversee client itineraries
Ensure compliance with travel restrictions and maintain relationships with partners and suppliers
Address client complaints promptly, ensuring proper escalation to management when necessary
Be on call for emergencies, assist with special projects, and support operations and accounts teams

This is a live-out position

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