Job Description

Job SummaryIntroductionA leading telecommunications company is looking for a GSOC (Global Service Operation Centre) Client Service Delivery Agent who will be responsible for coordinating International Customer inquiries by phone or email and addressing these Customer complaints. This individual needs to possess strong communication skills, empathy, problem solving abilities and have the capacity to adapt to diverse situations while maintaining professionalism and patience. This is an office-based position, and the individual will be working shifts.Duties & Responsibilities

• Collaborate with different stakeholders (Customers, Vendors, Employees) to ensure that customer needs are fulfilled effectively.
• Coordinate and follow up with all stakeholders to ensure resolutions within a set timeframe.
• Monitor and manage the GSOC service delivery processes and workflows, working with the GSOC Client Service Delivery Supervisor.
• Act as the primary point of contact for service delivery issues and escalations.
• Ensure compliance with service level agreement (SLAs) and key performance indicators.
• Conduct regular reviews and reports on the performance of stakeholders.
• Communicating clearly with the stakeholders on email and on the phone.
• Facilitate effective communication and collaboration between stakeholders.
• Writing weekly reports to be submitted weekly to the GSOC Service Delivery Supervisor.

Desired Experience & QualificationExperience

• Proven experience as a Client Service Delivery Agent, with 2 years of administration experience (preferably in the ICT Sector)
• Proven experience dealing with Corporate Customers in a similar role
• Ability to handle complex customer issues.

Languages

• Fluent and proficient in English
• French and / or Portuguese will be advantageous, but not necessary

Qualifications

• Bachelor's degree in related fields (Business Administration) will be advantageous

Package & RemunerationMarket relatedInterested?Please mail your CV to
Shortlisted applicants will be contacted within 2 weeks, if you do not hear from us by then your application for this position was unsuccessful, but you have been added to our database for future vacancies.People Dimension15 Soveriegn drive, Irene. Route 212-10RecruiterAboutPEOPLE DIMENSION believes that every successful Brand is shaped by Great People who deliver on the promise they make. PEOPLE DIMENSION is a Recruitment agency committed to seek greatness in the South African job market. Skills attraction is our passion and building trusted partnerships with both our clients and applicants our priority. PEOPLE DIMENSION prides us on providing a personalized and delivery-focused recruitment function across all industries. Our Services include both permanent and contract placements, in the following specialist areas; xefx82xb7 Information Technology xefx82xb7 Engineering xefx82xb7 Finance xefx82xb7 Office Support xefx82xb7 Insurance xefx82xb7 Marketing & Sales A clear understanding of our clients' business and corporate culture is the starting point of every successful placement we make. Our extensive industry knowledge and more than 11 year presence within the recruitment industry, enables us to find and introduce South Africa's top talent to our clients. We also believe in continuous follow up on the progress of the candidate we have placed as well as the level of both our client's and candidate's satisfaction with our service. PEOPLE DIMENSION adheres to the APSO Constitution and Code of Ethics and is therefore very serious in complying with the requirements of South Africa's Labour legislation. We are also a Level 4 BEE Contributor. Integrity and Service excellence is our promise to you. We invite you to choose PEOPLE DIMENSION as your recruitment partner.

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