Job Description

PRIMARY PURPOSE

We are seeking a proactive, highly organised and detail-oriented individual with strong communication skills to join our Guest Experience team as a Guest Experience Coordinator.



This position is based in Johannesburg

Detailed Responsibilities

Review and capture all guest feedback from Guest Experience Liaisons chats and save on the correct platform in a timely manner. Research and analyse industry trends, competitor activities, and consumer behavior to provide insights to the Head of Guest Experience. Identify booking patterns with agents, reservations and destination specific challenges and or guest feedback to align with the GEL strategy. Complete and present monthly feedback reports as required by the company on the guest data which has been collated and captured. Collaborate with internal stakeholders to gather relevant data and insights to identify potential opportunities for improvement. Support the Guest Experience team with administrative tasks during peak season. Collaborate with other departments to improve overall guest experience. Communicate effectively with team members to ensure smooth operations and guest satisfaction.

CANDIDATE PROFILE

Qualification:

Tertiary certificate in Travel & Tourism/Hospitality or similar. At least 5 years' experience in the travel & tourism industry with exposure to product knowledge in Southern & East Africa and DMC operations.

Experience:

Experience with information gathering, analysis, and reporting an advantage. Experience in customer service and guests' interaction is advantageous.

Skills:

Excellent organisational skills and attention to detail. Proficiency in Microsoft Office and data entry software. Strong communication skills, both written and verbal Strong problem-solving abilities and a proactive mindset. Ability to work collaboratively in a fast-paced environment.

Interests:

A passion for wildlife and a commitment to sustainability and conservation.

Apply for this position with us on WhatsApp. Simply send the word 'Hi' to +260761166303