Job Description

The ideal candidate will need to be well versed in Guest Relations with excellent communication skills as well as a high aptitude for customer interaction and to understand and pre-empt the overall needs and wants for a guests stay. Ability to work well under pressure in a fast-paced environment and be a great team player who thrives in making a guest journey from ordinary to extraordinary.Brief description of the position:

• Create seamless service delivery through regular correspondence with guests during their stay.?Delighting them with high attention while focusing on the intricacies of the guest's journey.
• Maintain effective communication with all journey stakeholders to ensure a smooth & friendly service delivery whilst ensuring all requirements are communicated effectively and efficiently.
• Deal promptly, efficiently, and pleasantly with any queries and resolve guest queries.
• Operating according to and in compliance with - company standards of operations, company policies and procedures, and company code of conduct.
• Offer highly personalised guest touch-points which generate significant real and perceived value through strong relationships with trade partners.
• Have extensive knowledge of all regions we package, attending all training sessions and site inspections where necessary.
• Analyze guest feedback and provide solutions to ensure continuous improvement towards guest satisfaction and thus positively impacting future travel.

Candidate profile?Qualification:

• Matric certificate -?with maths?(minimum standard grade or above)??
• Tertiary certificate in Travel & Tourism/hospitality.??

?Experience:

• Min 5 years experience at a?Senior?level in Reservations.??
• Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.?
• Computer Literate (Microsoft Office, email, Internet)?
• Proven English literacy.??
• Working knowledge of?TourPlan?and WISH or similar booking/operating system.?
• General destination knowledge on Southern & East Africa.??
• Personal and work travel experience in Southern and East Africa.??
• Problem solver and good with guest interaction??
• Excellent attention to detail.??

?Skills:??

• Excellent communication skills both written and oral, in English.??
• Foreign language skills advantageous??
• Ability to multitask and ensure good time-management?
• Extremely proactive with an outgoing, charismatic, and approachable character.

?Personal Abilities:????Creative, organized, and excellent communication skills. Ability to work under pressure without compromising accuracy. Ability to pace oneself and prioritise demands. Team worker and ability to interface with various departments. Good, follow-up skills. A consistent approach to quality of output, service, and result orientated. Good administrator and professional in all dealings. Dedicated to customer satisfaction and want to go the extra mile. Self-starter with high energy levels.?Interests:??A passion for wildlife and a commitment to sustainability and conservation and can relate personally to Our journeys change lives?

ABC Worldwide