Guest Experience Manager
Cape Town, Western Cape, South Africa
Job Description
As a Guest Experience Manager at Mount Nelson, you are part of a collective that crafts memorable guest experiences through exceptional customer service and personalized assistance. If youxe2x80x99re looking to develop your skills and be part of the future of luxury, this is your moment!Primary Responsibilities Include:
- Provide exceptional experiences for guests throughout their stay
- Act as a xe2x80x98One Point Contactxe2x80x99 for the guests and constantly interact with guests in order to gain feedback.
- Monitor daily bookings and ensure assigned rooms are prepared and checked prior to check-in
- Coordinate and manage communication between guests and the team and follow up to ensure we resolve guest concerns.
- Inform guests of our Hotel services, including facilities and dining options.
- Promote all Hotel amenities, conveniences and programs offered.
- Liaise with Housekeeping and Food & Beverage teams to enhance the guest experience
- Diploma / Degree from a reputable institution.
- Minimum of 3-4 yearsxe2x80x99 experience in a similar role in luxury hospitality sector.
- Proven work experience at a mid to senior level in hospitality management.
- Proficiency in English; knowledge of other languages is a plus
- Strong sense of responsibility and a professional presentation.
- Familiarity with hospitality industry luxury standards.
- Competitive basic salary
- Loyalty and recognition rewards programs
- Employee Assistance & Wellness programs
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Job Detail
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Job IdJD1346539
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned