Job Description

Guest House Ops Manager - Mount Ayliff, Eastern CapeFull job descriptionExperienced Guest House Manager needed for a 3 Star Bed and Breakfast, Conference Center and Event Center in Eastern Cape, Ntabankulu near to Kokstad.The successful candidate needs to be a mature, experienced, energetic person who is looking for a new challenge.A well-rounded candidate with a stable, proven track record, including Guest House Management experience, would be an advantage, who is outgoing, friendly, and well presented.Should have keen eye for detail, be hands-on and practical.Must be able to work unsupervised and independently with small compliment of staff.Excellent understanding of service excellence, passion for hospitality and very client focused.Minimum Requiments:Grade 12 with a tertiary qualificationYou must have a stable track record with contactable referencesFluent in MS Office, MS Word & MS ExcelMust have experience with property management systems and booking engines like Oracle Hospitallity, Nightsbridge, Ezee Front Desk, Booking.com, Lekkeslappe, Airbnb etcManaging Food & Beverage operationsDrivers license essentialProfessional and well groomedNo criminal recordFluent in EnglishRequired Experience:Previous work experience of at least 7 years in the related guest house / hospitality industry.Good all-rounder with experience in all aspects of the operation sales/marketing/ housekeeping/ front office/ property management.Must be able to multitask with good organizational and planning skills, with ability to work well under pressure.Basic knowledge of HR matters and procedures.An understanding of budget control and financial management and planning.General office administration and management ability and excellent time management skills.Excellent written and verbal English communication skills.This individual will be responsible of the following:HousekeepingReceptionFront of HouseGreeting and attending to the needs of the guests, to ensure a superb customer service experienceBook in and invoicing guestThe person will also be responsible for doing daily Reservations and knowledge on a Property Management System, Bookings.com, Airbnb and other online bookings sites would be an advantageOversee breakfast service in the mornings / evening shifts and dinner serviceAssist in menu planning & food quality check and assisting in the kitchen if neededKeep stock, inventories, and stock takeHosting and guest liaisonEnsure the performance of guest house staff is always up to standardGeneral management of the running of the guest houseRoom checksDevelop self within job rolePackage on offer:R 15 000 to 18000 CTC salary negotiable (based on experience)Negotiable (live-in)Meals (while on duty)Starting date to start as soon as possibleRequirements:Minimum education level: Grade 12 with related tertiary educationMinimum 7 years of experience in industryIdioms: EnglishDriver's license: Code 8Availability to travel: NoAvailability of change of residence: NoPeople of Disability: NoJob Types: Permanent, Full-timeAbility to commute/relocate:Mount Ayliff, Eastern Cape: Reliably commute or planning to relocate before starting work (Preferred)Job Types: Full-time, PermanentPay: R15 000,00 - R18 000,00 per monthAbility to commute/relocate:Mount Ayliff, Eastern Cape: Reliably commute or planning to relocate before starting work (Required)Education:Certificate (Required)Experience:Hospitallity: 7 years (Required)Language:English, Xhosa and Zulu (Preferred)

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