Job Description

Guest Relations Consultant - South AfricaHospitality and Outdoor - Urgent Vacancy - Guest Relations ConsultantLuxury Resort - MozambiqueThe primary focus of the Guest Relations Consultant is to cultivate activities & experiences from conception through to completion, providing outstanding customer service and organising memorable experiences that meet quality expectations - across the resort.Requirements:Must sell resort activities to clientsHelp to setup meals, activities etc.Must be very good with guestsBeach resort experience preferred4/5 star experience (ESSENTIAL)Tertiary qualification highly advantageousManagement Experience in a multi - space environment (3 years)Strong working knowledge of related computer software, including restaurant management software.Ability to forecast events and activities operational needs. (Manpower, Stock, Operating equipmentSkilled project managerDescription:Responsible for the planning and smooth execution of all Resort Activities.Provide a seamless service in the coordinating and evaluating of all Resort Activities.Financial and systems knowledgePut the needs and expectations of guests first and prioritizeSet up prior to service and adhere to the opening and closing duties.Adhere to & implement all the policies, procedures, rules and regulationsHosting Site Inspections when requiredRelationship building with clients & suppliersHandling and resolving costumer complaints timeously while providing feedback to managementContinuously creating and enhancing current experiences that attracts footfall and create memorable guest experiences staying relevant to market changePackage on offer:R apply below pm with live in and mealsStarting Date: ASAP.

JTJ Group