Job Description

Guest Relations - High End Luxury Property - Cape TownFull job descriptionKendrick Recruitment is seeking a Guest Relations Team Leader!Are you ready to lead the charge in guest satisfaction and operational excellence? Join the team as a Guest Relations Team Leader where you'll oversee every aspect of guest interactions and ensure seamless service delivery at every touchpoint.Key Focus Areas:Manage reception functions to perfection, from guest interactions to administrative tasks, ensuring all standards are met.Coordinate guest arrivals and departures, ensuring a warm welcome and smooth check-out process.Maintain high standards of guest relations, offering detailed information on services, accommodations, and facilities.Oversee room and guest area checks to uphold housekeeping standards.Facilitate effective communication across departments and with external parties to enhance guest experiences.Ensure compliance with fire, hygiene, health, and safety standards, fostering a clean and safe environment.Uphold financial and sustainability goals, contributing to efficient payroll management and resource allocation.Requirements - Qualifications and Skills:Extensive experience in delivering top-tier customer service in a luxury hospitality environment.Proficiency in MS Office Suite and PANstrat, with a strong grasp of in-room equipment operations.Deep knowledge of property and company procedures, along with familiarity with local legislation and labor laws.Strong leadership skills with the ability to train, mentor, and manage teams effectively.Excellent communication skills, both written and verbal, ensuring transparent and effective interactions.If you're ready to elevate your career in hospitality and make a difference, apply now and be part of our journey to excellence!

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