Guest Relations Manager

South Africa, South Africa

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Job Summary Candidate requirements and duties:

MUST be a Mozambican National (non-negotiable)
Must have previous experience in a similar position in a luxury lodge/hotel environment
Must be hands-on, proactive and able to lead and motivate a team
Must communicate daily with Villa Management regarding operations and guest plans
Have excellent hosting skills and be guest-centric
Assist General Management in optimising guest experience and satisfaction, while managing profitability and targets
Orchestrate and manage guest activities
Retrieve guest feedback and strategise improvements with General Management
Communicate regularly with the Reservations team to gather necessary information before guest arrival and manage guest expectations by advising on changes or special requests
Maintain flexibility and standards across departments to meet guest needs
Conduct room checks and manage the housekeeping department
Must have excellent stock control knowledge
Prepare orders for General Management authorisation
Frequently inspect the property, address issues, and track progress
Assist Villa Managers in managing all HODs in their daily operations per company procedures
Create social media content
Ensure compliance with health and safety and fire regulations throughout the property

Live-in Position with meals on duty.
Working hours: Flexible with 6 days off per month
Salary: MZN 45kpmWild Dreams HospitalityRecruiter

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