Job Description

Our client in the Information Technology industry is currently looking for a Guest Relations Officer, in Waterfront, Cape Town.Responsibilities:

• Ensures the implementation of successful hotel and customer relations.
• Meeting of all VIP guests on arrival and daily follow-up.
• Prepares and delivers all VIP Gifting and Special Occasion recognitions.
• Plans, coordinates, and assists with guest activities, airline bookings and reconfirmations, restaurant, and itinerary bookings.
• Assists with all guest and group check-ins and check-outs in a professional, efficient, and courteous manner and maintain a high standard of personal service with all customers, internal and external as well as public areas surpassing those as set out by Legacy Hotels and Resorts international.
• Maintains and updates guest profiles and preferences.
• To assist the Sales & Marketing department in promoting and selling the hotel & the facilities to prospective guests as well as conducting and hosting site inspections.
• Ensuring effective communication from the reception department to all operational departments.
• To make reservations in the absence of the Reservations department and after hours.
• To be fully aware of the trends in the industry and make suggestions for the improvement of the running of the Front Desk.
• To assist as far as possible with the induction and training of new staff members and students.
• Carry out duties that the Front Office & Rooms Division Managers may require from time to time.

• At least 2 - years experience in the Hotel industry, in a similar position.
• Fidelio Opera Front Office and Cashiering functions advantageous
• Excellent knowledge of Microsoft Office
• Superior Communication skills and fluent in English
• Display a high level of emotional intelligence and be presentable
• Customer orientation, professionalism, charm, and sophistication
• Ability to work shifts and occasional overtime
• Ability to work shifts and occasional overtime.
• Minimum Std. 10 (Grade 12)
• Hospitality Management qualifications an advantage.

• R10 000 - R15 000 per month.

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