Guest Relations Officer

Franschhoek, Western Cape, South Africa

Job Description


GUEST RELATIONS OFFICER / "GRO" - Medical Rejuvenation SpaFRANSCHOEK - Cape Winelands (Western-Cape) - South AfricaSTARTING DATE: A.S.A.PREPORTS to: Operations Manger / MDTRADING HOURS & SHIFTS:

  • Tuesday to Sunday (days off rotate)
  • 08:30 - 18:00 including break
  • CLOSED on Mondays & Select Public Holidays
  • 15 Working days off per annual leave cycle
REMUNERATION & COMPANY BENEFITS:
  • R15,000 per month (Gross)
  • Incentives (at management's discretion)
  • Medical Aid contribution
QUALIFICATIONS: * Matric (Grade 12) / Senior National Certificate
  • Somatology / Health & Skin Care / Cosmetology related diploma
  • ITEC / CIDESCO / CIBTAC / City & Guilds / SAAHSP or similar internationally accredited qualification
  • Medical association certification - BONUS
  • Secretarial or Personal Assistance certification - BONUS
SKILLS & EXPERIENCE: * Eloquent in English - writing and conversation
  • Beautifully groomed & well presented, the face of the business
  • Experience operating the front desk of an Aesthetic Clinic, Day Spa or Salon
  • Knowledge & understanding of the aesthetic industry
  • Exceptional guest/patient relations
  • Computer literate & skilled in booking software including ESP, Social Media & MS Office
KPI:
  • Digital communication with guests
  • Guest preparation for services
  • Attend to queries
  • Operate incoming calls, e-mails or walk-ins
  • Concierge services (recommendations for accommodations & activies)
  • Guest check-in & check-out
  • Marketing

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Job Detail

  • Job Id
    JD1371815
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    R15000 per month
  • Employment Status
    Permanent
  • Job Location
    Franschhoek, Western Cape, South Africa
  • Education
    Not mentioned