Hardware Operations Specialist

Johannesburg, Gauteng, South Africa

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Minimum Requirements:

Bachelors degree in Engineering, Computer Science, or related technical field.
Minimum of 5 years of experience in a hardware product, development, support, or operations role.
Strong analytical and problem-solving skills.
Strong conflict resolution skills with executive-level customer roles.
Excellent communication and interpersonal abilities.
Experience with hardware product documentation and training.
Ability to manage multiple tasks and prioritize effectively.
Customer-focused mindset with a commitment to quality.
Familiarity with hardware development processes and tools.

Area of Responsibility:

Address customer queries and provide technical support for hardware products in operations, against predefined product specifications and frameworks.
Liaise with internal Sales and Support teams, as well as Commercial and Operational teams from the customer to align product capabilities with expectations, and ensure support structures cater for unique requirements where applicable.
Perform analyses and reporting of hardware performance, incident reviews, and customer request feedback.
Collaborate with the hardware development team to resolve issues and improve products.
Develop and maintain documentation for hardware products.
Conduct training sessions for customers and internal teams.
Monitor and report on hardware product performance.
Ensure timely resolution of customer issues.
Provide input on hardware product enhancements based on customer feedback

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