Job Description

PurposeThis is a key role that provides support to the dealership network by providing an efficient service to customers and the dealership through vehicle finance and the sale of approved products to maximise gross profit while ensuring that all training, fit & proper, honesty and integrity requirements of the Financial Service Board (FSB) are upheld.
Specific Role ResponsibilitiesGENERIC JOB OUTPUTSPROCESS AND GOVERNANCE

• Analyse, interpret and produce detailed reports that explain trends, discrepancies, and inconsistencies.
• Develop a plan for multiple practice changes and specify the priorities of delivery plans and resources needed.
• Develop tactical strategy and delivery plans to support multi-functional strategic objectives in conjunction with other business units.
• Implement corporate governance, compliance, integrity, and ethics policies in multiple practice areas to identify and manage risk liabilities.
• Address incidents of applicable non-compliance and report to relevant parties.
• Design, monitor, improve on and implement the process whereby customers are introduced to finance and insurance products offered by the finance and insurance representative.
• Adhere to current legal compliance, e.g. FICA regulation, POPI Act and National Credit Act, FAIS and others.
• Coordinate, oversee and facilitate the development, alignment and implementation of tactical strategy and delivery plans across finance and insurance functional areas.
• Develop and monitor the implementation of business plans, ensuring the effective translation of organizational plans into functional plans and best practice.
• Ensure transparency in all activities related to the customer to be compliant to regulations.
• Evaluate and implement legal documentation, applicable policies, and third-party contracts to comply with relevant legislation, policies, and procedures.
• Monitor changes in the market and provide intervention plans to stakeholders and ensure that delivery plans, legal documents, policies, and processes are updated accordingly.
• Provide best applicable advice to customers and treat customers fairly (Treat Customers Fairly) to ensure compliance to regulations.
• Manage the implementation and embedding of a culture of Treating Customers Fairly.

FINANCE

• Contribute to the setting of budgets, minimise expenditure and manage costs and assets effectively.
• Maximising second gross income (in a client-centric and fair manner).
• Plan and implement a cycle of constant cost improvements in area of responsibility.

CLIENT/CUSTOMER

• Develop and manage sustainable relationships with customers that contribute to a culture of customer service excellence.
• Plan and deliver services and/or products that create a culture which aims to exceed customer' expectations in the business.
• Prepare service delivery excellence plans for customers and ensure implementation.
• Develop and ensure implementation of practices, which build service delivery excellence and encourage others to provide exceptional customer service.
• Oversee relationships with key stakeholders and third parties.
• Facilitate the development and implementation of new and revised processes based on international best practices and evolving trends and legal developments to ensure the business is best equipped to remain sustainable and achieve the governance.

PEOPLE

• Create an engaging, enabling, and productive work climate aligned to the employee value proposition.
• Develop and implement change management initiatives.
• Develop and implement people strategies in line with service delivery, performance objectives and budgets.
• Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensure an optimal working environment.
• Own and live up to company values.
• Consistently enhance own competence/legal competence through knowledge development in subject matter and associated industry developments.
• Ensure employees are always competent within stipulated time frames and compliant.
• Manage teams within the context of defined processes, set required performance parameters and act as coach and mentor where required.
• Ensure that the business provides updated constant training to ensure legal compliance, goals, targets, and standards are achieved.

Qualifications and ExperienceMinimum Qualifications

• FSCA Recognised Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04
• Regulatory Examination RE1
• NCA Examination

Minimum Experience

• 5 - 8 years' experience in a similar environment, of which at least 1-year specific Management experience

Skills and Personal AttributesMinimum Requirements

• Comply with FAIS Honesty and Integrity rules (as amended)
• Comply with FAIS Fit and Proper rules (as amended)
• Registration as a Key Individual with the Financial Sector Conduct Authority (or application pending)
• Ongoing Continuous Professional Development of 18 hours per cycle (as amended)
• Obtain Product Accreditation in all products sold.
• Obtain Class of Business accreditation
• Industry legislative compliance/ knowledge.

Motus