Job Description

Head of Accommodation and Events - Cape TownFull job descriptionAt The Vineyard Hotel, we're more than just a team. Every staff member plays a crucial role in creating an exceptional guest experience. Our commitment to our staff goes beyond hospitality. We prioritise their well-being, providing on-demand healthcare, wellness activities, assistance with essentials, and healthy meals.We also offer growth opportunities through internal programs, traineeships, study loans, and professional coaching for managers. Comprehensive benefits, including medical aid, retirement and disability funding, are part of the package.Our care for our staff and our dedication to social and environmental responsibility sets us apart. Join our community that values respect, care, and growth.Head of Accommodation and EventsCape Town | On-siteYou will manage the hotel reservations function, delivering through a team of specialists who book rooms and conferences for our client base. As the Head of Accommodation and Events, you will be responsible for hotel reservations and conferencing revenues in line with the overall revenue management strategy and oversight.One of your key responsibilities as the Head of Accommodation and Events is to develop the hotel reservations strategy for the financial year. This strategy, aligned with our hotel and revenue management budgets, requires a deep understanding of our hotel strategy, business mix, and need periods. This understanding will enable you to manage the team's outputs effectively and build agility in their performance for the hotel.Another crucial aspect of your role is managing the team to achieve monthly revenue targets. This involves using agreed SOPs and ensuring all guest and group payments are made within predetermined timelines. You will also be responsible for investigating all adjustments to understand any trends, deviations, or adjustments that do not follow SOPs, and ensuring the team is aligned with the overall Guest Experience strategy and goals.Your responsibilities will include managing the full evaluation, booking, and reservation process according to the SOPs, conducting key face-to-face client meetings and site inspections, and investigating upselling opportunities.With your Matric Certificate and a Hospitality qualification, you have 5 years' experience managing a consolidated reservations and C&E booking environment in a 4-star deluxe hotel with knowledge and skills in Opera PMS, Opera Sales & Catering. You have basic Revenue Management knowledge and experience.Join our dynamic team, where you can leverage your advanced MS Office Suite skills, including Excel expertise, to drive quality results. You will excel by taking initiative, providing constructive feedback, and building strong team bonds. Your ability to analyse and form opinions and devotion to quality and results orientation will be crucial as you direct and influence our projects. We value your leadership capabilities, ensuring a rewarding and impactful experience.We are an equal opportunity employer.

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