Job Description

"Head of Catering Unit (JB4194)

Remote (Suitable for candidates residing in Gauteng)

R900 000 to XXX-XXXX.00 Annually CTC

Permanent

A Travel Retail Software company is looking for a dedicated Catering Unit Head, this is a standalone division where the full retail service, including final mile delivery, is managed alongside the inflight catering operation. The successful candidate will be responsible for effectively managing the full end to end inflight catering operations meeting all Customer, Company and Government Regulations, Contract Service Level Agreements, Health & Safety, Security, Compliance, Employment, and all other legal statutory obligations. Effectively managing the Retail Operation for Warehousing Pick & Pack Final Mile Outbound/Inbound following Customer, Company (Retail) & Government Regulations and Guidelines. You will also be responsible for Profit & Loss management in line with Group Company requirements and finance budget expectations. The company is a key player in the travel retail sector, specializing in retail food & beverage, duty-free products, and technologies

Minimum Requirements:

Grade 12

Degree educated or equivalent experience

Proven experience in Operational management service delivery to inflight catering (desired)

Proven experience in large volume catering manufacturing business

Proven experience in a General Manager or Senior Leadership role, ideally from an Inflight Background

At least 2-5 years experience in Airline Catering Background

Strong financial acumen, including budgeting, cost control, and financial analysis

Knowledge of safe food handling, sanitation, and health & safety regulations

Health & Safety certification (desired)

Contract Management Experience required

Proficiency in computer systems and software relevant to inflight catering

Strong understanding of food operations, including food preparation, service delivery and inventory management, with the focus on front face customer

Strong knowledge of Catering unit Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)

IT Skilled across Microsoft Platforms or similar, WMS and or similar management platforms

Flexibility to work evenings, weekends, and occasional holidays as required

Excellent leadership and people management skills, with the ability to inspire, influence and motivate a diverse team

Ability to work under pressure, multitask, with high attention to detail

Excellent interpersonal and communication skills, both verbal and written

Sound knowledge of Retail Customers, Range Selections, Performance, and other direct customer requirements

Expertise in managing suppliers and best practices

An ability to read and understand legal agreements

Strong interpersonal skills

Robust financial knowledge, with an analytical & methodical mind

Problem solver & innovative, being proactive and forward thinking

Planning and coordinating ability

Trustworthy & emotionally mature

Exercise self-reflection - able to self-correct and be flexible / adapt to change

Duties and Responsibilities:

Effectively manage the full end to end inflight catering operation meeting all Customer, Company and Government Regulations, Contract Service Level Agreements, Health & Safety, Security, Compliance, Employment, and all other legal statutory obligations

Effectively manage the Retail Operation for Warehousing Pick & Pack Final Mile Outbound/Inbound following Customer, Company (Retail) & Government Regulations and Guidelines

Responsible for Profit & Loss management in line with Group Company requirements and finance budget expectations.

All Food Production & Plating, ensuring full compliance is managed in line with Customer, Company and Government Food Safety

Handling & Quality Standards and Regulations

All associated stores functions, (Food, Dry, Bonded, Warehouse & Equipment) are managed in line with Customer, Company, and Government Regulations

Flight assembly including, Food & Tray set packing, Equipment, Stores & Ancillary Services are managed in line with Customer, Company, and Government Regulations

Ensure all Inbound, Outbound Scheduled, Charter and Ad Hoc Services are managed on time and in full following agreed Customer, Company, and Government Regulations

Effectively manage building facility infrastructure, site equipment and utility services following Company and Government Regulations

Effectively manage transport and vehicle fleet, maintenance, and compliance in line with Company and Government Regulations

Ensure Staff Training, Security and Health & Safety requirements are always adhered to in line with Customer, Company, and Government Regulations

Full Landside & Airside Security Compliance

Build and manage an effective professional team, across all levels to ensure a smooth and efficient operation

Develop and maintain strong relationships with Customers & Regulatory Bodies

Ownership of profitability of own ranges. Tourvest Retail strategy for product areas with KPIs and objectives to deliver client service expectations and business growth

Analysing suppliers welfare, productivity data and optimizing their supply

Monitor and optimise the KPI metrics setting ambitious but realistic efficiency targets to proactively contribute to customer satisfaction and business growth

Auditing current processes and working with all relevant teams across the business to map out and execute optimisations and automations that will improve both process and cost efficiencies

Liaising with internal and external customers, performance review meetings, managing queries, ensuring contractual requirements are being met

Ensure compliance with Health & Safety, Food Safety and Customs and Excise regulations on any product purchased

Please email your full comprehensive CV to resumes@kontak.catsone.com and quote JB4194 in the subject line

For full JD & to apply online https://www.kontak.co.za/vacancies.php

Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.

IMPORTANT: We specialize in specific niche fields. Regret that we are unable to provide assistance for any fields outside of this scope. Fields can be viewed on our website.

Kontak Recruitment Disclaimer:

Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.

Job specifics: Requirements mirror advertisement, duties may adjust for client needs.

Fair process: Fair assessment, only shortlisted candidates contacted due to volume.

Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.

Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.

Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.

No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.

Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.

"

Grade 12

Degree educated or equivalent experience

Proven experience in Operational management service delivery to inflight catering (desired)

Proven experience in large volume catering manufacturing business

Proven experience in a General Manager or Senior Leadership role, ideally from an Inflight Background

At least 2-5 years experience in Airline Catering Background

Strong financial acumen, including budgeting, cost control, and financial analysis

Knowledge of safe food handling, sanitation, and health & safety regulations

Health & Safety certification (desired)

Contract Management Experience required

Proficiency in computer systems and software relevant to inflight catering

Strong understanding of food operations, including food preparation, service delivery and inventory management, with the focus on front face customer

Strong knowledge of Catering unit Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)

IT Skilled across Microsoft Platforms or similar, WMS and or similar management platforms

Flexibility to work evenings, weekends, and occasional holidays as required

Excellent leadership and people management skills, with the ability to inspire, influence and motivate a diverse team

Ability to work under pressure, multitask, with high attention to detail

Excellent interpersonal and communication skills, both verbal and written

Sound knowledge of Retail Customers, Range Selections, Performance, and other direct customer requirements

Expertise in managing suppliers and best practices

An ability to read and understand legal agreements

Strong interpersonal skills

Robust financial knowledge, with an analytical & methodical mind

Problem solver & innovative, being proactive and forward thinking

Planning and coordinating ability

Trustworthy & emotionally mature

Exercise self-reflection - able to self-correct and be flexible / adapt to change

Careers24