Job Description

Head of Customer Services - Permanent - Hybrid - Johannesburg - Up to R1.08mil per annum.Recruiter:E-MergeJob Ref:DB59323Date posted:Tuesday, July 30, 2024Location:Johannesburg, South AfricaSalary:1080000SUMMARY:
Head of Customer Services - Permanent - Hybrid - Johannesburg - Up to R1.08mil per annum.POSITION INFO::A leading organization in Johannesburg is seeking a highly skilled and experienced Head of Customer Services to join their team. This permanent position offers a hybrid work model, blending the benefits of both and in-office work environments.Key Responsibilities:

• Oversee and manage the customer service department to ensure high-quality service delivery.
• Utilize customer service IT systems and messaging platforms, including Zendesk and Freshchat, to streamline and enhance customer interactions.
• Lead and mentor a team of customer service professionals, fostering a culture of excellence and continuous improvement.
• Develop and implement customer service strategies and best practices.
• Ensure compliance with KYC (Know Your Customer) processes and other regulatory requirements.
• Analyze customer service metrics and feedback to drive improvements and innovations.
• Collaborate with other departments to ensure a seamless customer experience.

Requirements:

• In-depth knowledge of customer service IT systems and messaging platforms such as Zendesk and Freshchat.
• Proven experience in team leadership and management within a customer service environment.
• Strong understanding of KYC processes and regulatory compliance.
• Excellent problem-solving, organizational, and communication skills.
• Ability to thrive in a hybrid work model and manage a distributed team effectively.

Reference Number for this position is DB59323 which is a Permanent position based in Johannesburg offering a cost to company salary negotiable between R900k to R1.08m negotiable on experience and ability. Contact Dewald on -merge.co.za or call him on to discuss this and other opportunities.Are you ready for a change of scenery? The e-Merge IT recruitment is a specialist niche recruitment agency. We offer our candidates options so that we can successfully place the right developers with the right companies in the right roles. Check out the e-Merge websiteSimilar jobs you might be interested in:Location: Johannesburg
Salary: 1080000
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