Head Of Customer Support
Johannesburg, Gauteng, South Africa
Job Description
Job SummaryOur client within the FinTech space is seeking a Head of Customer Services to join their team in JHB North on a permanent basis. The Head's core focus will be to bring exceptional customer satisfaction and enhancing user experience through multiple support channels. You will also be tasked to grow the customer service team.The Key Responsibilities for this Role Include
- Supervision of day-to-day operations in customer services department
- Providing Training to new hires and continuous performance management
- Managing cost and efficiency
- Troubleshoot customer tech related queries and liaise with technical department
- Manage packing and distribution
- Monitor daily transactions within the system
- Create effective customer service procedures, policies and standards and management thereof
- Assist product development team with customer in mind
- Messaging support using Zendesk and Fresh-Chat
- Degree within Business Management, Information Systems or related field
- 6+ years' experience managing a team within the customer service industry including messaging support
- 6+ years' experience in the FinTech / Financial Industry with in-depth understanding of trends and technologies/systems
- Knowledge of KYC Processes and Transaction Monitoring
- Messaging software Zendesk / Fresh-Chat
- Analytical and Systematic
Job Mail
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Job Detail
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Job IdJD1340270
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned