Job Description

Company Description

SGS is the world's leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 97,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.



The Head of Department: Trade Non-Energy Operations is responsible for managing, leading and controlling the operations and functions of the Natural Resources Mineral commodities within South Africa, specifically related to Steel Making Raw Materials, Non-Ferrous concentrates and Metals, Fertilizers, and Industrial Minerals, as well as to meet business objectives and to ensure compliance to the Company policies and business guidelines.

• To coordinate inspection activities (planning, executing, and controlling) with the relevant branch supervisors and commodity coordinators.
• Manage and monitor operational performance at each location in terms of queries on quality, safety and staffing.
• Assist the Regional manager in the costing of projects (proposals)
• Ensure that adequate and appropriate manpower resources, equipment and tools are available for total operational efficiency by coordinating with branch supervisors.
• Assist the Regional manager in effectively managing and continuously improving the quality management system, and the implementation of any certifications and accreditation systems within the business lines
• Responsible for overseeing fleet management, i.e. use of SGS vehicles by reviewing vehicle logs monthly and discussing with branch supervisors on efficient use of vehicles thereof
• Responsible for reviewing manpower costs across the different sites and approving the costs thereof
• Discuss and provide technical support to all present and potential clients by coordinating with commodity coordinators
• Drive safety across the sites in NE Trade to ensure compliance with policy (SGS and governmental)
• Assist the Regional manager with all complaints and claim resolution.
• Attend to technical and sales support as well as proposal co-ordination with commodity coordinators
• Adhere to all quality and safety requirements of the SGS management system
• Perform quality checks on reports/certificates before it is issued to clients.
• Approve reports/certificates for release to the client
• Perform monthly reviews of the commodity coordinators by presenting, win/loss rates for proposals, revenue summaries, and a summary of client satisfaction/dissatisfaction rates to the regional manager monthly.
• Perform any other reasonable tasks as assigned by the direct line manager.

• National Diploma/Degree in Chemical/Metallurgical Engineering, or Analytical Chemistry
• Certificate in Quality Management or similar certification
• Knowledge of ISO 17025
• Certificate/diploma/degree in management

• Minimum 5 years experience in a management role
• Knowledge of process flow within an analytical laboratory environment, or
• Experience in commodity inspection processes such as sampling and testing, tallying of data, and reporting/certification.

• Work under pressure and meet deadlines
• Operate under minimum supervision
• Good communication and interpersonal skills
• Use of MS Office tools (Excel, Word and Outlook)
• Languages: Proficient in English (Read, Speak, Write)
• Computational capability
• Planning and organizing
• Ability to problem solve/troubleshoot

SGS