Head Of Employee Assistance Programs

Parktown, Johannesburg, South Africa

Job Description


Requirements:

  • BA (Hons) Psychology (mandatory).
  • Bachelorxe2x80x99s degree in Business Administration, Management, Finance, or a related field (advantageous).
  • 8+ years of experience in a Managerial role.
  • Proven experience in strategy execution, operations, and financial management.
  • Vast experience in the Corporate Sector.
  • Experience managing teams, performance measurement, and staff development.
  • Relevant experience and knowledge in the Employee Wellness Programme (EWP) and Wellness Industry.
  • Strong background in Client and Stakeholder relationship management.
  • Knowledge of mental health, crisis support, and workplace behaviour.
  • Must be available as required, including outside standard hours, as this is a managerial role with no fixed schedule.
  • Ability to align programs with business goals and promote employee well-being.
  • Ability to resolve workplace crises, conflicts, and emergencies.
  • Skills in tracking program success, reporting insights, and maintaining confidentiality.
  • Strong problem solving and analytical skills.
  • Proficient in Microsoft Word, Excel and PowerPoint.
  • Excellent communication (both written and verbal), negotiation, and closing skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Valid driverxe2x80x99s licence and own reliable vehicle is essential.
Duties:
  • Develop and execute the division's strategy to achieve long-term objectives, translating it into actionable plans and ensuring effective implementation.
  • Expand business and improve brand awareness through targeted strategies and initiatives, with a focus on the corporate sector.
  • Build and maintain relationships with key industry players, positioning the company as a preferred service provider and expert.
  • Establish and enforce procedures to maximize operational efficiency and productivity.
  • Develop, implement, and maintain business contingency plans.
  • Control costs effectively to maintain profitability.
  • Ensure the delivery of exceptional service across all operations.
  • Manage the divisionxe2x80x99s budget, implement cost controls, and drive profitability to surpass budget and prior year targets.
  • Improve staff performance measurement and management.
  • Identify, attract, and retain talented individuals for key positions, ensuring succession plans are in place.
  • Identify and address staff development needs through targeted training plans.
  • Ensure compliance with all regulatory, legislative, and ethical standards.
  • Ensure requirements for the maintenance of Industry Body memberships and registrations are met and maintained.
  • Review and sign off on Client and Service provider contracts and Service Level Agreements (SLA).
  • Review and sign-off of departmental Standard Operating Procedures (SOP) and Process Documents
  • Periodic Quality Assurance on services and reviews on ISO Compliance within the department.
  • Review and analyse reports for clients to ensure alignment with their needs, expectations and SLAxe2x80x99s.
  • Meet regularly with strategic clients to maintain strong relationships and address concerns.
Kindly be advised that should you not receive a response within two weeks of applying, please consider your application unsuccessful.

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Job Detail

  • Job Id
    JD1405340
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Parktown, Johannesburg, South Africa
  • Education
    Not mentioned