Job Description

Job Details
Closing Date 2024/04/26
Reference Number SHO240419-6
Job Title Head of Informal and Supplier Payments
Job Type Permanent
Location - Country South Africa
Location - Province Western Cape
Location - Town or City Cape Town
Purpose of the JobThe purpose of the Head of Informal and Supplier Payments role is to actively develop, execute and oversee a business strategy that prioritise growth and a positive customer experience. The role incumbent should be hands-on, commercial savvy, entrepreneurial and driving sales and operations for the business unit. The person in this role should maintain positive professional relations with internal and external customers to ensure excellent service delivery. Understanding the industry and being able to research current trends are of utmost importance. The Head of Informal and Supplier Payments should provide regular feedback to customers, internal stakeholders, and other teams to ensure functional partnerships. The role of the Head of Informal and Supplier Payments is multifaced, requiring a blend of strategic business development, operational oversight, client relationship management and industry knowledge.Job Advert Details
Job Category Finance
Job ObjectivesBusiness Development and Management:

• Develop a comprehensive business strategy and go-to-market plan to establish and grow the portfolio.
• Drive and execute the strategy and deliver on set goals and expectations.
• Clarify and define business objectives, technical scope and resource requirements of new business opportunities or partnerships.
• Design and lead the continual development of the Money Market service offering.
• Be innovative in identifying growth opportunities in existing customer base (increasing ARPU).
• Develop business cases for potential partnerships or new opportunities.
• Negotiate high level deals for the business unit.
• Conduct ongoing research on developments within the industry.
• Document all research findings and establish processes to drive continuous improvement and growth.

Sales and Revenue Generation: * Identify key suppliers/customers and sign them up for the supplier payments service to increase revenue.Ensure regular engagement to understand customers' needs and explain how processes work.

• Drive sales continuously and vigoroulsy to improve the performance of the business unit.
• Implement a CRM system to track and manage leads, opportunities and customer interactions.
• Together with Financial Analyst establish a sales forecasting model to project revenue and identify potential bottlenecks.

Client and Operational Delivery: * Understand the industry and the key internal and external role players.

• Develop a standardized onboarding process with clear guidelines and checkpoints.
• Implement a feedback mechanism to gather customer insights and improve service quality.
• Ensure effective customer onboarding and the successful utilisation of their services.
• Determine key sales targets and ensure the timely execution thereof.
• Build and nurture strong relationships across new and existing clients, maintaining optimal service delivery by being visible on ground level.
• Establish a query management system to deal with queries from suppliers timely and provide feedback.
• Identify supplier and informal trader needs to brief back into product development teams.
• Manage internal stakeholders by providing updates and feedback regularly.
• Work with the suppliers to inform traders that the service is now available at all stores.
• Establish and report on methods and metrics to evaluate accomplishment of business objectives.
• Monitor and assess progress to ensure delivery on commitments and provide regular feedback.
• Develop a compliance checklist and ensure regular audits to mitigate risks associated with financial transactions.
• Stay updated on local and international regulations related to informal payments and supplier management.
• Manage the account by ensuring regular meetings take place and reports and feedback are provided.
• Ensure facilitation with third parties (i.e. Pioneer, Pepsi and SPAZA shop owners) regarding supplier rates and payment processes.

Qualifications

• BCom Finance or equivalent - (essential)
• Additional certifications or qualifications related to financial services (desired)

Experience

• +6 years' experience in the financial field, with a focus on business strategy and growth.
• Ability to develop and grow a newly established role/portfolio with a strong sales drive.
• Experience in building a business strategy, execute the plan and deliver on expectations in an entrepreneurial manner
• Comprehensive, end-to-end understanding of financial services offerings, value propositions, operational processes, and marketing trends.
• Proven track record in managing informal or alternative payment methods (desired).
• Experience in managing cross-border or international payment solutions

Knowledge and SkillsInnovative Leadership - Ability to drive and foster innovation within the portfolio, exploring new technologies and solutions to enhance payment methods.Problem-solving skills - Explores and analyses multiple sources of information to come to rational conclusions. Makes sound decisions to influence the success of the role.Self-motivated and driven with strong integrity - take accountability for actions and mistakes.Collaborative partnering - Build relationships both internally and externally. Open, honest, and direct, is comfortable in giving and receiving constructive feedback. Think and act independently as well as collaboratively.Change Management - Skilled in leading change, managing resistance, and ensuring smooth transitions during process improvements or digital transformations.Customer focused - Passionate about the customer and making customers lives easier. Able to place self in the customers shoes to understand their problems and develop meaningful experiences.Adaptable and change embracive - Able to work independently and interdependently and able to adapt comfortably within a growth organisation and industry. Comfortable with change, new ideas and innovation.Operational efficiency - Someone who can spread themselves across multiple tasks simultaneously by working smartly, efficiently, and effectively. Diligently staying on top of the details and understanding how they fit into the big picture.Business and commercial acumen - Proactively explores markets and opportunities and applies
sound business principles and standards to drive performance and deliver commercial / sales targets.Digital Acumen - Proficiency in leveraging digital tools, platforms, and technologies to optimise payment processes and enhance customer experiences.Planning and organising - Plans, coordinates, and executes functions, practices, and procedures to realise business goals and objectives. Manages time well while tracking, monitoring and reporting on sales targets and performance.Communication skills - Approachable, adopts a range of influencing and negotiation styles to facilitate and deal with challenges internally and externally. Well-developed presentation and reporting skills to convey findings, recommendations and opportunities in a way that engages the
audience.Ethical Judgment and Integrity - Upholding the highest standards of ethics and integrity in all business dealings, particularly in managing financial transactions and partnerships.Negotiation skills - Able to conduct high level negations regarding best deals for the business unit.Strategically strong with a willingness to work operationally - The ability to think and plan strategically and the willingness to work on an operational level to execute the strategy

Shoprite Holdings