Job Description

Resonsibilities:
- The Head I&T: Technology & Operations is a leadership role responsible for delivering I&T Operational services to the business.
- The company is transforming its I&T Operations & Technology department, and they seek a leader to rethink and transform how they provide operational support.
- The focus will be on DevOps Infrastructure, role-based configuration management, and full I&T automation to minimize customer downtime.
- This position reports directly to the Executive Head Information & Technology and involves working across the organization to ensure service delivery meets or exceeds expectations.
- The successful candidate will have a demonstrated track record of building high-performance teams supporting large I&T ecosystems, system administration, and monitoring.
- Responsibilities include managing Tier 1 Service Desk, Tier II Support, Desktop Engineering, Server estate (physical and virtual), IT Asset Management (ITAM), Physical and logical network, I&T asset procurement, asset management, and a Cyber Security portfolio.
- The role requires interfacing with company leadership, directors, vendors, and staff to define operational requirements, develop related strategies, policies, and procedures, and provide advisory consulting for the protection of information system assets.
- The scope of responsibilities includes all technology resources authorized by the company in the transmission, processing, and storage of information assetsSkills and Qualifications:
- Applicable Bachelors degree in Information & Technology or related field preferred.
- Leadership development, Project Management Professional (PMP), ITIL, Cobit and TOGAF would be an advantage.
- 10+ years of experience in an I&T leadership position leading complex technical projects in an enterprise environment.
- An emphasis and motivation for assisting in the development and success of others.
- Exceptional communication skills both verbal and written. (The ability to understand and communicate Afrikaans would be an advantage.)
- Excellent technical skills on the latest technology platforms.
- Strong work ethic with a fierce dedication to exceeding expectations.
- Impeccable organizational skills with the ability to multitask and deliver results under pressure.
- Ability to address tactical issues in the short-term while maintaining strategic vision for the long-term.
- Effective manager who has achieved success working with diverse teams in different environments leveraging strengths of individuals to deliver superior results.
- Strong appreciation for business value and understanding of the trade-offs in varying levels of customer service.
- Ability to engage in detailed technical discussions with strong analytic reasoning and problem-solving skills.
- Experience with ITSM ITIL & Cobit principles and how to apply them in real world environments.
- Strong time management and troubleshooting skills.
- Able to work outside of standard hours including weekends.
- Ability to think quickly and clearly during critical incidents where minutes of downtime equate to significant revenue loss.
- Confident speaking in front of an audience with the interact and connect with Executives, Senior Business Management, Board members, engineers, and technical contacts.
- Ability to understand and articulate complex concepts in a clear and concise manner.
- Strong personal desire to improve and expand industry-related knowledge.
- Ability to develop effective relationships.
- Proven expertise in designing and implementing a successful customer service strategy in a dynamic environment; strong knowledge of modern best practice customer service models and approaches to supporting growing businesses.
- Ability to identify, analyze and solve varied unrelated problems.
- Ability to modify standard operating procedures when necessary to develop alternative courses of action when problem solving.
- Ability to document policies and chair management level boards.Should you not receive a response within 10 working days, please consider your application as unsuccessful

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