Job Description

Who are we?Sanlam Fintech is a newly established digital first business within the Sanlam Group on a mission to democratise financial advice and solutions for everyone across the African continent. We exist to pioneer inclusive financial confidence helping people build strong foundations to bridge the gap in generational wealth. Our culture is that of agility and constant deployment, we believe in learning fast, learning cheap and learning forward. Our aim is to provide a work environment where knowledge workers can accelerate the development of their ideas and bring innovation to market, at the same time provide compelling career and development proposition that will enable them to realise their dreams.Position overviewAs the Head of Legal, Risk & Compliance of Sanlam Rewards & Loyalty, you will be responsible for developing and implementing comprehensive data privacy programs, negotiating, and finalising partner agreements, and managing risk within the Coalition reward program. Your role will involve ensuring compliance with relevant data privacy regulations, mitigating risks associated with data handling, and fostering strong partnerships with key stakeholders.If you can demonstrate the ability to promote responsible data practices and set a positive example for other organisations within the industry and have experience in establishing the Coalition as a leader in data privacy through proactive initiatives and collaborations, this would be a bonus outcome.What will you do?Data Privacy:

• Develop and implement a comprehensive data privacy program: This includes GDPR, Popia and other relevant regulations. This program should encompass data collection, storage, usage, and security practices.
• Ensure all partner agreements comply with data privacy regulations: Partner negotiations should address data ownership, sharing, and deletion procedures.
• Conduct regular data privacy audits and risk assessments: Identify and mitigate potential data privacy risks within the program.
• Implement robust data security measures: Protect sensitive data with strong encryption, access controls, and incident response plans.
• Provide data privacy training for all program staff and partners: Raise awareness and understanding of data privacy regulations and best practices.

Contracting and Partner Negotiations:

• Negotiate and finalise comprehensive program agreements with partners: These agreements should clearly define roles, responsibilities, and expectations related to data privacy, legal compliance, and risk management.
• Secure favourable terms for the Coalition in all agreements: Ensure agreements protect the Coalition's interests and align with its objectives.
• Develop standard contract templates for efficient negotiation: Streamline the negotiation process while maintaining key protections.
• Build strong relationships with key partners: Foster collaborative partnerships based on trust and mutual understanding.
• Continuously monitor and update agreements as needed: Adapt agreements to reflect changes in regulations, program evolution, and partner dynamics.

Risk Management:

• Data privacy breach: This includes accidental or unauthorised access, use, disclosure, alteration, or destruction of personal data. This could lead to significant financial penalties, reputational damage, and legal action.
• Non-compliance with data privacy regulations: Failure to follow relevant regulations could result in hefty fines, investigations, and even business interruption.
• Ineffective partner agreements: Weakly drafted or inadequate agreements could expose the Coalition to unnecessary risks, liabilities, and challenges in data ownership, usage, and dispute resolution.
• Unfavourable contracting outcomes: Losing leverage in negotiation or accepting unfavorable terms could hurt the program's financial viability, limit data access, or restrict operational flexibility.
• Inadequate risk management framework: Failure to identify or address potential legal, contractual, and operational risks could lead to unexpected issues, compliance failures, and financial losses.

Team:

• Manage Delivery Management activities at the Delivery and program level.
• Drive/ Lead the planning of internal activities.
• Mentor and coach junior members of the team.

What will make you successful in this role?

• Excellent communication skills, both written and verbal.
• Comfortable with ambiguity in a fluid organisation.
• A natural skill to engage with people at a deep level whether observing or interviewing customers or working with fellow team members and clients.
• A high level of attention to detail with excellent organisational skills.
• Passionate and enthusiastic about excellence and attention to detail.
• A self-starter who identifies opportunities and potential problems - addressing them effectively and efficiently.
• A visual and verbal storyteller, delivering insights about people and behaviour in a way that generates empathy, emotion, and engagement from the client and CX teams.

Qualification and Experience

• B. Juris / BA Law / B. Proc / LLB / BCom / Other commercial degree.
• Certificate in Compliance Management
• PG Diploma in Compliance Management / PG Diploma in Financial Planning (advantageous)
• Meet the FAIS Fit & Proper requirements to be a FSCA registered Compliance Officer (Cat I)
• 10 plus years of Experience

How you will think

• You are high agency: Looking for ways to do, instead of reasons not to.
• Where some see impossible, you see a way: Turning obstacles into opportunity, chance into change.
• You love creating more with less: Knowing that the biggest impact is born of the smallest acts.
• You seek out and value different perspectives: Believing that when we change how we look at things, how things look for us also changes. Making tomorrow not just different, but better.

What you will enjoy

• Being in a high ownership, high ambiguity, high autonomy environment where the impact of your work matters. The ideal environment for your capability growth.
• Learn from the best. Get guidance from some of the most seasoned professionals around. Our mentorship vibe is all about growing together, both professionally and personally.
• Diving into projects that touch the lives of millions. Making a real difference in how people manage their money and plan their lives.

Knowledge and SkillsStrategic Risk ManagementRisk Management FrameworkCalculate capital for riskReporting and AdministrationQuality, compliance and accreditationPersonal AttributesOrganisational savvy - Contributing strategicallyManages complexity - Contributing strategicallyPlans and aligns - Contributing strategicallyOptimises work processes - Contributing strategicallyBuild a successful career with usWe're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.Core CompetenciesCultivates innovation - Contributing strategicallyCustomer focus - Contributing strategicallyDrives results - Contributing strategicallyCollaborates - Contributing strategicallyBeing resilient - Contributing strategicallyTurnaround timeThe shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.Our commitment to transformationThe Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

Sanlam