Job Description

Job Summary This market leader in the fmcg beverage sector has an exciting opportunity to join their management team! The Roles Mission The core mission of the Head of Operations is to ensure that day-to-day operations and controls of the national beverage business and depots run smoothly. Works closely with departments and team members facilitating effective interdepartmental and inter-depot alignment. Direct and manage the effective execution of strategies, responsibilities and delivers continuous improvement of processes, individuals, teams & depots. Criteria required: Minimum of 10 years of experience in operations leadership, preferably in the beverage or FMCG industry. Experience in capital equipment management (draft, espresso machines, ice cream freezers) Experience in production of food or Bev Team, warehouse and logistics management, Importing & Exporting, Familiarity with OHS and food safety standards. Bachelors degree in a relevant field (optional but preferred). Certifications in relevant areas (e.g., FSSC, OHS, Samtrac). Strong staff supervisory & leadership skills Strong IT skills Passionate about developing and upskilling staff Ability to travel occasionally as and when required OHS Key Competencies *Legal liability training OHS act of management. * OHS representative training. * Risk assessment training * OHS system implementation. * Samtrac experience or certification * Minimum of 3 5 years OHS experience. Food Safety Key Competencies * Proficient in Food Safety & FSSC Certification * Food safety / FSCC Training * HACCP, TACCP & VACCP * GMP Study * R638 Training * Hygiene Training * Food safety system implementation Accountable for: Effective operational people management in production, warehousing, distribution and technical functions National production of all fmcg beverages Maintain and improve minimum national and depot Gross Profit of 70% All deliveries done on time and in full within the 48 hour brand promise All equipment is supported within the 48 hour brand promise Zero stock outs (raw materials, packaging, finished stock) Achieving FSSC & OHS Certification Annually Any customer complaints are captured and resolved within 48hrs Manage leave of national operations teams (production, warehouse and delivery staff) Responsible for: 1. Strategic Planning and Execution Engaging in all relevant huddles, WhatsApp groups and emails. (All queries responded to within 24 hours)3 Develop and implement strategic plans for depot operations to align with overall business objectives. Monitor and track key performance indicators (KPIs), such as comebacks, cost per unit, on-time delivery, and inventory accuracy, to assess operational effectiveness. Identify and implement improvements to optimize efficiency and reduce costs. 2. Financial Management: Oversee budgeting and cost control measures, ensuring targets are met and expenses are controlled. Analyze financial data related to depot operations, providing insights and recommendations for cost optimization and profitability enhancement. Develop and monitor financial forecasts, identifying risks and opportunities for budget adjustments. 3. Team Leadership and Development: Lead and motivate a team of depot operations staff (25 Nationally), ensuring clear roles, responsibilities, and performance expectations are established. Foster a positive work environment that promotes collaboration, communication, and continuous improvement. (HR surveys) Support the professional development of team members through coaching, feedback, and training opportunities. Promote a culture of safety, ensuring compliance with all relevant regulations and procedures. (OHS Certification) Manage all team leave. 4. Supply Chain Management & Production: Manage production teams, Oversee supply chain operations, including o inbound and outbound logistics (Couriers not meeting Kpis), o inventory management optimized and managed (depot stays within inventory days target) o distribution of product nationally. (1000 sites) Maintain and manage all supplier relationships Collaborate with suppliers, vendors, and transportation partners to ensure seamless coordination and optimization of resources Monitor and address supply chain risks, develop contingency plans as necessary. o Lead times are adhered to, o Pricing is within an agreed range. 5. Quality Assurance and Compliance: Establish and enforce quality standards, ensuring compliance with regulatory requirements and industry best practices through responsible people in the business. Conduct regular audits and inspections to identify opportunities for improvement and address any non-compliance issues. Foster a culture of continuous improvement, encouraging feedback, and implementing corrective action plans as needed. (Use of scorecards) 6. Communication and Stakeholder Management: Maintain effective communication channels with internal stakeholders, such as operations teams, senior management, and support functions. Collaborate with cross-functional teams to ensure alignment on operational objectives, resolve issues, and achieve organizational goals. Regularly communicate with customers, addressing inquiries, resolving concerns, and identifying opportunities for service enhancement. Represent the organization in external meetings, conferences, and industry events, establishing positive relationships with key stakeholders.

The Recruiters

Recruiter

Job Mail