Job Description

Job Summary Are you a seasoned professional in operations management, ready to make a significant impact in the financial services industry? Our client is seeking a dynamic and accomplished Head of Operations to drive key initiatives and enhance operational efficiency: The role of the Head of Operations is to develop and implement long-term operational strategies and ensure that high impact initiatives are executed effectively on a daily basis. Oversee and support successful operational performance of company-wide projects that impact client service delivery including business administration, technology, processes and claims fulfilment. Provide effective leadership & management of business risks and help ensure that business risks are identified, assessed, managed, and integrated into the business strategy. Establish a strong focus on continuous improvement and adapt to changing circumstances and play a key role in driving organizational success. Responsible for leading and managing the operational teams. Frequently integrates with other business functions to drive broader work strategies which may impact entire organization. Collaborate with Regional Teams to achieve enterprise wide consistency. Will have high degree of autonomy operating within general management direction and functional policies. Focus is on operations during the current year but participates in establishing multi-year (1-3) strategies and business plans. Responsibilities: Drives operational and business change across the organization. Focuses on driving operational efficiencies and business changes to ensure organization meets objectives. Ensures all operations functions are fit for purpose and achieving strategies and goals. Ensures operational processes deliver effective and compliant service to clients and support the client facing teams. Contributes to the operational change strategies. Ensures processing systems meet the business requirements. Monitors Management Information (e.g. activity analysis) and changes approach accordingly. Works in partnership with other Business Unit or Exco leaders/ heads to deliver divisional initiatives around operations and administration. Leads a significant team to deliver against client needs and manage the performance of that team. Ensures that processes and measures are in place for monitoring and maintaining standards of business conduct consistent with the company, legislative and regulatory requirements. Contributes to and participates in the company's-wide senior management groups, committees and ad -hoc project teams and other bodies as necessary. Works on significant and unique issues requiring proficiency in a complex area requiring a broad grasp of practices or principles in a highly specialized field or in cross-functional settings. Possesses an in-depth knowledge of organizational objectives. Develops and implements annual operating plans, consistent with objectives set at next higher organizational level. Often has budgetary responsibility for functional area. Discretion: Concentrates on planning and executing for the next 12-36 months in own functional area and input into regional decisions. Erroneous decisions will result in critical delay(s) in schedules and/or unit operations and may jeopardize overall business activities. Interaction: Develops and maintains valuable client and resource relationships. May serve as an expert adviser to the company or clients on matters of importance to the success of their business. Supervision/Leadership: May manage a sizable team, department or division or will act independently to manage a portfolio of significant and complex client accounts with responsibility for a number of client teams. Role-specific Technical Skills and Knowledge: Excellent ability to develop strong relationships quickly, influence key stakeholders, work cross-functionally and autonomously. Ability to organise & manage priorities simultaneously and meet time- sensitive deadlines in a fast-paced environment. Excellent communication skills - both written and verbal. Ability to summarize complex solutions/concepts into a digestible format. Demonstrated experience in operations, risk management and/or excellence in a professional services environment such as consultancy, financial services, or insurance. Excellent project management competencies including a proven track record of successful operational transformation projects. Proficient Excel & data configuration skills to be able to utilise data to support recommendations and to drive change initiatives. Qualification: Be in a possession of a Bachelors degree. Have an insurance related tertiary qualification. An MBA or related qualification is preferable. Experience: Have a minimum of 5 years managerial experience. Previous applied experience in managing end to end strategic operational functions across the value chain. Minimum of 5 to 10 years commercial/ corporate experience. Be dependable and respect confidentiality. Have a high work ethic and must have the ability to function effectively under pressure. Be a team player, have the ability to build good relationships, support and actively participate in, and contribute to any team initiatives.

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