Head Of Operations Uk Insurance
Job Description
Are you an experienced operations leader with a strong background in contact centres and UK insurance? Do you have a passion for driving excellence and leading teams to success? If so, we have an exciting opportunity for you!Position: Head of Operations
Location: Durban, KwaZulu-Natal
Industry: UK InsuranceAbout the Role:Our client, a prominent insurance company in the UK is seeking a dynamic and experienced Head of Operations. This is a key leadership role where you will oversee the contact centre operations, ensuring efficiency, customer satisfaction, and adherence to industry standards.Key Responsibilities:
- Lead and manage the contact centre operations, ensuring optimal performance and customer service excellence.
- Develop and implement operational strategies to meet business objectives.
- Foster a positive and high-performing team culture through effective leadership and mentoring.
- Monitor and analyse operational metrics to drive continuous improvement.
- Collaborate with senior management to align operations with company goals.
- Proven experience in a senior operations role within the UK insurance industry is a must.
- Extensive experience managing contact centre operations.
- Strong leadership skills with a track record of developing and motivating teams.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced and dynamic environment.
087 1488 591
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Job Detail
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Job IdJD1337257
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDurban, KwaZulu-Natal, South Africa
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EducationNot mentioned