Job Description

The Role / PurposeAs the Head of Partner Travel Services, you will lead the building of a new business line within the Group that is founded on the Groups leading position across tailormade safari travel, customer experience and technology. The role encompasses the definition, negotiation and delivery of service propositions focused on high end tailormade travel to ancillary partners that bring closed audience groups (e.g. banks, loyalty programs, etc).You will work closely with other executives and key stakeholders in the wider Group to plan, build and execute upon the roll out of this new business. This is an opportunity to head up a newly formed business and lead it upon a path of successful growth.A successful implementation of the Partner Travel Services Desk will result in a significant increase of the overall commercial scale of the Group and bring its positive impact ambition to new target audiences.Key responsibilities include:1. Key responsibility for overall planning and execution of the Partner Travel Services including roadmap, budgeting and day-to-day-management
2. Bringing already established partnership opportunities to fruition through refining of the proposition, commercial model and negotiation, and successful onboarding
3. Establishing the detailed operational model with other parts of the Group in terms of service delivery and operations, and monitor performance thereof
4. Account management of all partner relationships
5. Successfully project manage the various requirements and resources across the Group to deliver an exceptional proposition on time with clearly aligned partner expectations
6. Contribute to overall budgeting and investment planning within your relevant area
7. Work cross-functionally across our technology and business operations to enable operations for the Partner Travel Services DeskAs a successful Head of Partner Travel Services you will create significant direct impact, bringing the Groups leading integrated commercial and impact propositions to new, highly relevant audiences in conjunction with high profile partners. This further supports our vision of reimagining ResponsibleTravel and Positive Impact together.ExperienceProven track record of having built up a new business / division / business unit - a start-up mindset

• Partnership relationship and commercial contracting expertise (beyond standard tour operator contracts)
• Partner and Account management expertise and experience
• 4* + safari travel experience (understanding of destinations, products, experiences in the safari niche space, logistics and client expectations)

Requirements / Skills and CompetenciesStrong peoples person / networker / relationship builder

• Team player abilities: work well across functions / teams across our technology and business operations to enable operations for the [Travel Desk]
• Strong commercial acumen
• Strong display of qualities of persistence, perseverance, discipline, entrepreneurship and pragmatism. Willing to take calculated risks and adopting a fail to learn attitude in a responsible manner
• Deep understanding of sales skills, specifically servicing professionals
• Deep product knowledge of SSA
• Deep understanding of client experience delivery
• Customer / concierge / service expert
• Flexibility, curiosity and eagerness to support adjacent commercial projects and initiatives within the Group as the need arises

Overall mandate & reportingYou will be part of the commercial leadership team and end responsible for partnerships, working closely together with commercial, technology and operations leaders within the Group on the development and implementation of the new business. You will be reporting into the Nawiri Group commercial leadership.

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