Job Description

Head of Reservations

Salary: Market Related, Permanent

Purpose of Position:

Complement Recruitment are recruiting for a Head of Reservations based in either Johannesburg, Gauteng or Cape Town Western Cape. The purpose of this position is to drive high quality level services within the Reservations Team and is specifically accountable for the performance and leadership of the Reservations Team. This is a permanent position, 5 Star Hospitality experience essential.

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Minimum Requirements Qualifications And Skills

• Matric; Tertiary qualification in Travel and Tourism or relevant
• Minimum of 5-7 years of experience in leading and managing Reservations Team
• Knowledge of Tourplan
• Proven Leadership and Management Skills
• Excellent written and verbal communication skills
• Strong organizational and time-management skills.

The purpose of this position is to drive high quality level services within the Reservations team. The incumbent is specifically accountable for the performance and leadership of the Reservations Team.

Key Areas of Responsibility

• Focusing on Service levels with attention to detail and accuracy, timeous feedback etc
• Problem solving and communicating with Tour Operator
• Working very closely with all Team members in Reservations
• Implementing new systems / processes within reservations to continuously improve business effectiveness and efficiency while striving for innovation, flexibility, and integration with technology.
• Managing of the Reservations budget and ensuring that this is effectively implemented and managed.
• Plan and support the development of individuals skills and abilities through coaching and other interventions so that they can fulfil current or future job/role responsibilities more effectively.
• Foster a culture of leadership at all levels, promoting collaboration, continuous learning, and an inclusive environment.
• Integration of systems between Reservations, Finance and Operations ensuring the flow of information is correct for ease of information flowing to Camps etc.
• Managing the business reports which is generated from Tour Plan
• Ensuring all systems are fully operational e.g. Emergency weekend cell phone
• Developing reports to administer and grow the business for conversions from provisionals to confirmed
• Ensuring that we maximise our capacity of selling and ensuring limited dead beds are created
• Ensuring timeous feedback to operators with quick turnarounds, attention to detail etc
• Ad hoc duties as requested.

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