Job Description

JOB PURPOSEResponsible for tactically and strategically positioning the sales channels in the life insurance market and growing market share. To grow the existing direct sales channels, this includes life insurance, investment, funeral, digital sales, high advice teams and inbound and outbound sales.RESPONSIBILITIESFunctional Strategy Formation & ImplementationDefine, develop and implement the Sales Strategy to meet business growth requirements. Strategically drive direct sales targets per business unit. Implement channel initiatives and projects ensuring profit targets are exceeded in line with the commercial business cases.Leadership and DirectionSet and communicate the strategy for achieving the organization's mission, vision and values within a function, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve the organization's business goals.Business PlanningEffectively align channel objectives to overall organisational / business objectives in order to exceed sales and profit targets. Develop effective business cases and project plans to ensure effective implementation and commercial viability of initiatives. Gear the sales targets to meet business growth requirements. Quantify business outcomes (i.e. revenues or other key performance indicators); detail expense and headcount budgets; and develop business cases for key projects, ensuring cross functional integration.Operations ManagementManage and grow direct call centre sales and operations and oversee sales operations and support. Drive conversion, closing effectiveness cost of sales, sales expenses, cancellations and conversion rates, and gearing to ensure profitability targets are exceeded.Stakeholder EngagementIdentify and manage stakeholders up to C-suite level, finding out their needs/ issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions.Promoting Customer FocusManage, monitor and ensure that exceptional customer service is delivered through WHU scoring.Improvement / InnovationAnalyze business conducted monthly and consider feedback received and trends analysed to put action plans in place to test improvements, innovate systems, processes and communication. Plan and manage feedback loops & results recorded. Find new ways of generating efficiencies and effectiveness across business / department.Organizational Capability BuildingEnsure cultural objectives are met and aligned to the vision, measuring it through e.g. productivity, employee engagement etc. Identify, retain, coach and develop future leaders and future managers of managers Focus on Development strategy, Shifts, and Remuneration. Build appropriate strong divisional leaders that take business risks. Effectively define and manage career paths.ComplianceEnsure quality standards are adhered to and risk controls are in place to ensure quality standards are met and to mitigate fraud. Monitor and control requirements to ensure compliance standards are adhered to. Ensure adherence to regulatory requirements.Performance ManagementEnable team through required business processes, systems, knowledge, etc. Align scorecards to overall business drivers and customer experience focus. Effective implementation and management of performance results to foster a high performance culture.Personal Capability BuildingAct as subject matter expert in an area of technology, policy, regulation, or operational management for the team and beyond in the function. Maintain external accreditation and in-depth understanding of current and emerging technologies, external regulation, and industry best practices through continuing professional development, attending conferences (e.g. Financial Planning Institute), and reading specialist media.EDUCATIONGeneral EducationRelevant Marketing or Commercial degree / diploma or Business Administration qualification (Essential); RE1 and 2 and KI (Essential); Full FAIS Accreditation (Essential); CFP and a post graduate qualification (Advantageous)EXPERIENCEGeneral Experience10 or more years general work experience together with comprehensive sales job related experience in own area of expertise to a fully competent level (Essential); 2 years solid experience in inbound and outbound call centre sales (Essential); Experience in the life insurance industry (Advantageous)Managerial Experience5 or more years senior management experience in sales / marketing / financial services / general management experience in the long-term insurance industry (Essential)ADDITIONAL INFORMATION*SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.

Telesure Investment Holdings