Job Description

Join Our Team as Head of Service Design at Harambee!

Are you passionate about solving youth unemployment and making a real impact? Harambee is looking for a dynamic and visionary

Head of Service Design

to lead our efforts in creating user-centered, impactful experiences.

About the Role:

As the Head of Service Design, you will:


Build and mentor a team committed to research and service design excellence. Lead user research initiatives to provide actionable insights for product, service, and organizational strategy. Facilitate conversations with various stakeholders to champion collaborative, user-centered design and data-led decision-making. Develop communication artifacts to support these initiatives.

Why Join Harambee?

At Harambee, we're driven by integrity, results, impact, and a passion for South Africa's youth. Our work is fast-paced and exciting, thanks to partnerships with key stakeholders such as The Presidency of South Africa, Business Unity South Africa, and the Youth Employment Service (YES). If you thrive in a collaborative, flexible environment and enjoy diving into new tech, you're exactly who we're looking for!

Key Responsibilities:

Ensure the design and delivery of internal and supported partner services are informed by a deep understanding of user needs, behaviors, and experiences. Champion the voice of end users and bridge strategy and implementation to drive cohesive and impactful experiences. Improve user experience, satisfaction, and engagement.

Minimum Requirements:

Degree in design, research, anthropology, or a related field. Minimum of 8+ years of related experience. Ability to engage with and facilitate between diverse stakeholders and customers, from youth to internal and external executives. Experience leading, growing, and mentoring design, research, or product teams. Experience designing complex, cross-channel experiences, preferably including social impact or public sector experience.

Competencies:

Influential Leadership Effective Communication Customer-Centric Approach Business Acumen Strategic Thinking Teamwork and Collaboration Problem Analysis and Resolution

Location:

Cape Town or Johannesburg

Reports to:

Chief Product Officer




By applying for this vacancy, you give consent for your CV to be reviewed for other roles and shared with the relevant persons at Harambee.





Join us at Harambee and let's make a real impact together!