Job Description

Head of Talent Call Centre BPO
Durban - Kwa Zulu Natal - South AfricaThe Head of Talent will be responsible for defining and leading the end-to-end talent strategy across recruitment, learning and development, and employee retention, ensuring the organisation attracts, develops, and retains a high-performing, scalable workforce.Reporting to the business function executive, this role demands a strategic thinker with a hands-on approach, capable of aligning talent solutions with evolving business needs across domestic and international markets.Essential Requirements:

• A bachelors degree in Human Resources or a related field, with a
• A minimum of 35 years of experience in senior-level talent management, ideally within a high-volume, international BPO environment.
• You will bring demonstrable success in shaping and delivering recruitment and learning and development (L&D) strategies, leading large teams, managing cost and operational key performance indicators (KPIs), and driving continuous improvement through data-driven insights.
• Technical expertise in LMS platforms, e-learning design, and digital recruitment tools is essential.
• The ability to develop tailored learning journeys and execute targeted attraction campaigns.
• A high level of commercial awareness, combined with strong communication, stakeholder engagement, and team leadership skills, is critical.
• Preferred candidates will have worked within matrix environments, managed complex training programs across time zones, and demonstrated agility in adjusting to shifting campaign demands.

This is a highly visible leadership role suited to a driven, collaborative professional with a passion for talent development and organisational excellence.Apply for this Job

Pollock & Associates